Sr Deployment Analyst

Philip Morris International; Kraków; Hybrid; PLN 143,000 - 172,000; Full time

Benefits offered by this job

Hybrid work

Private medical

Dental care

Life insurance

Pension plan

Meal subsidy

Multisport

Learning & development

Job summary

Philip Morris International in Kraków is seeking a Customer Experience survey specialist to deliver high-quality Qualtrics surveys. This hybrid role focuses on generating insights that inform business decisions across markets.

You will design, build, test, and deploy surveys, configure logic and reporting, and ensure data quality while collaborating with stakeholders to drive adoption and successful project delivery.

Qualifications

• 4+ years in survey deployment, CX, research operations, or analytics.
• Hands-on with Qualtrics or similar survey platforms.
• Experience configuring survey logic, testing, and troubleshooting.
• Knowledge of HTML, CSS, and JavaScript.
• Strong stakeholder management and communication skills.
• Fluent English communication.

Responsibilities

• Design, build, test, and deploy surveys in Qualtrics.
• Configure survey logic, distributions, and reporting requirements.
• Perform QA testing and resolve survey issues.
• Customize surveys using HTML, CSS, and JavaScript.
• Support integrations and ensure data quality across systems.
• Partner with stakeholders throughout project delivery and implementation.

Skills

Survey deployment

Stakeholder management

English fluency

Analytics

Tools

Qualtrics

HTML

CSS

JavaScript

Job description

Location: Kraków

Working Pattern: Hybrid

At PMI, we've chosen to do something incredible. We're transforming our business and building our future on one clear purpose: delivering a smoke-free future. Join our Customer Experience team and help deliver survey solutions that generate insights, improve customer experiences, and support business decisions across markets.

Impact You'll Own

• Deliver high-quality Qualtrics solutions that generate actionable insights.
• Drive consistency and quality across survey data and processes.
• Support successful deployment and adoption of customer experience solutions.

What You'll Do

• Design, build, test, and deploy surveys in Qualtrics.
• Configure survey logic, workflows, distributions, and reporting requirements.
• Perform quality assurance testing and resolve survey issues.
• Customize surveys using HTML, CSS, and JavaScript.
• Support integrations and ensure data quality across systems.
• Partner with stakeholders throughout project delivery and implementation.

Skills & Capabilities

• 4+ years of experience in survey deployment, customer experience, research operations, or analytics-related roles.
• Hands-on experience with Qualtrics or similar survey platforms.
• Experience configuring survey logic, testing, and troubleshooting.
• Knowledge of HTML, CSS, and JavaScript.
• Strong stakeholder management and communication skills.
• Strong analytical and problem-solving capabilities.
• Fluent English communication skills.

Rewards & Benefits

• Private medical and dental care.
• Life insurance.
• Employee pension plan.
• Hybrid work model and flexible working arrangements.
• Subsidized meals.
• Multisport and Cafeteria program.
• Learning and development opportunities.

Key Things to Know Before You Apply

Relocation support is not available for this position. Please note that only online applications submitted in English will be considered.

We believe that diverse perspectives and experiences make us stronger. As an equal opportunity employer, we are committed to creating a workplace where every individual feels welcomed, respected, valued, and empowered to reach their full potential. We encourage applications from people of all backgrounds and identities and provide reasonable accommodations to ensure an accessible recruitment process. At PMI we run the business in line with ethical principles and encourage SpeakUp culture. We care for equal chances and fair treatment. If you find anything that violates these principles in this job offer or the recruitment process, you may contact our Ethics and Compliance Team at [e-mail].

In this position, you will earn no less than PLN 14,100 gross per month.