Sr. Associate - S&M - Digital Marketing 5B at Genpact

Genpact; Wrocław; On-site; PLN 180,000 - 240,000; Full time

Job summary

Genpact in Wroclaw, Poland, is seeking a Sr. Associate for S&M - Digital Marketing 5B. This full-time, on-site role focuses on owning complex marketing processes, maintaining product content in GPIM, and driving data quality across digital channels.

You will support cross-functional teams and lead process improvements using Lean Six Sigma methodologies. The position emphasizes independent work, collaboration with marketing, and the ability to manage diverse digital assets, including content

Qualifications

• Bachelor's degree or higher in a related field.
• Experience in Digital Marketing, E-commerce, or IT.
• Familiarity with Lean Six Sigma.
• Strong English language skills.

Responsibilities

• Develop expertise on processes and data governance.
• Participate in deployment of new systems/releases and testing.
• May travel internationally if required.
• Monitor work queues and ensure SLA targets.
• Coordinate task queues and ensure timely completion.
• Provide training and inputs to internal customers.

Skills

Communication skills

Analytical thinking

Collaboration

Problem solving

Education

Bachelor's degree or higher

Tools

Hybris

Adobe

JIRA

Salesforce

MS Excel

Job description

Sr. Associate - S&M - Digital Marketing 5B at Genpact in Wrocław, DO, PL.

This Full time on site position offers great opportunities for career growth.

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on Eurostaffs, YouTube, X, and Facebook.

Job Description EMEA Product content Sr Analyst

Goal of the position:

• Subject Matter Expert responsible for taking on more complex activities, processes and/or providing training and support
• Leading more complex projects using Lean Six Sigma methodology
• Is able to deliver enhancements in assigned subject area
• Must have ability to perform independently
• Maintaining product content in GPIM (Global Product Information Management)
• Uploading multimedia content to Adobe
• Preparation reports based on the GPIM`s strategic reporting solution
• Completing requests raised by Marketing Teams - depending on tasks assigned by Team Leader or Team Administrator
• Ensuring availability, improve accuracy, consistency and quality of product data and other marketing content visible for customers in digital channels (including Youtube, SalesAid and other digital channels)
• Responsible for being primary point of contact for EMEA Digital Operations and local marketing, to manage digital content associated with customer facing applications in a timely and accurate method according to Service Level Agreements
• Analyze negative trends or delays in the process to identify root causes enabling identification of proactive improvement opportunities
• Recommendations for ongoing process improvements to drive efficiency and maximize value realization

Duties and responsibilities:

1. Develop expertise on processes and on data governance
2. Participate in deployment of new systems and/or new release of existing system including all necessary testing activities depending of process supported (if applicable)
3. May be required to travel internationally if required
4. Responsible for monitoring work queues for new requests
5. Responsible for completing assigned tasks within SLA targets
6. Coordination of respective queue or issue resolution, cycle time, leveraging work load within a team to meet or exceed Service Level Agreements
7. Train/consult internal customer in order to obtain prepare inputs
8. Maintain business group workflow, includes follow-up with the business on missing fields, incorrect data and delays
9. Provide reports to assigned business team to enable end-to-end process visibility
10. Identify opportunities to improve data quality & reduce cycle time
11. May include coordination of various activities relevant for particular processes, including responding to general business and process related questions or issues
12. May include training and deployment support pre and/or post go-live (bCom deployment)
13. Responsible for escalation of issues if needed
14. Could take on or assist with more specialist activities
15. Continuous improvement of processes and Lean Six Sigma project coordination.
16. Positively contributes to and supports team efforts and objectives
17. Could take on some Team Leader responsibilities during Team Leader absence
18. Other tasks assigned by Team Leader or Team Administrator

Qualifications Education and experience:

Bachelor's degree or higher from an accredited university or work experience in Digital Marketing, E-commerce, Supply Chain, Manufacturing, Operations and/or IT.

Knowledge and skills:

• work experience, experience working with Hybris/Adobe/JIRA/SalesForce
• Proficiency in MS Excel
• Previous experience working with digital content, E-commerce, marketing, data quality or familiarity working with Supply Chain processes
• Strong communication and presentation skills
• Ability to develop and exercise task specific projects with minimal supervision
• Practical knowledge of Lean Six Sigma
• Detailed oriented and enjoys working with operational processes
• Collaborative Team player
• Analytical

Qualifications Bachelors - Business Administration, Bachelors - Communication, Bachelors - Marketing, Bachelors - Sales, Masters - Marketing

Certifications

• Certified Digital Marketing Professional - Digital Marketing Institute
• Digital Marketing Institute, HubSpot Content Marketing Certification - HubSpot AcademyHubSpot Academy

Required Skills

• Business-To-Business (B2B) Sales
• Content Management
• Data Analytics
• Data Quality
• Digital Marketing Analytics
• Google Analytics
• People Leadership
• Sales
• Social Media
• Strategic Planning

Language

English (Required)

Language Proficiency - Upper Intermediate - B2

Additional Job Location - Job Type Regular Master Skill List - S&M - Digital Marketing Remote Type - HybridWork Shift - Standard (Poland)

Compensation Range-

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.