Sr. Associate - S&M - Digital Marketing 5B

EuroStaffs; Lublin; Hybrid; PLN 64,000 - 77,000; Full time

Job summary

Genpact seeks a Sr. Associate - S&M - Digital Marketing in a full-time remote-capable role based in Poland. You will oversee digital content, analytics, and marketing operations, driving process improvements and supporting global campaigns.

You will collaborate with Marketing Teams, manage GPIM content, and ensure timely project delivery with a focus on data accuracy and SLA adherence.

Qualifications

• Bachelor-level degree or higher in business/marketing-related fields.
• Relevant marketing and sales knowledge for B2B environments.
• Experience in data analytics and digital marketing metrics.
• Strong communication and leadership capabilities.

Responsibilities

• Develop subject matter expertise on processes and data governance.
• Participate in deployment of new systems and releases and conduct necessary testing.
• Travel internationally if required.
• Monitor work queues and ensure tasks meet SLA targets.
• Coordinate queues, drive cycle time improvements, and optimize data quality.

Skills

B2B sales

Content management

Data analytics

Data quality

Digital marketing analytics

Google Analytics

People leadership

Sales

Social media

Strategic planning

Education

Bachelor's - Business Administration

Bachelor's - Communication

Bachelor's - Marketing

Bachelor's - Sales

Master's - Marketing

Job description

This Full time on site position offers great opportunities for career growth.

Sr. Associate - S\&M - Digital MarketingReady to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on Eurostaffs, YouTube, X, and Facebook.

Goal of the position:

• Subject Matter Expert responsible for taking on more complex activities, processes and/or providing training and support
• Leading more complex projects using Lean Six Sigma methodology
• Is able to deliver enhancements in assigned subject area
• Must have ability to perform independently
• Maintaining product content in GPIM (Global Product Information Management)
• Uploading multimedia content to Adobe
• Preparation reports based on the GPIM`s strategic reporting solution
• Completing requests raised by Marketing Teams - depending on tasks assigned by Team Leader or Team Administrator
• Ensuring availability, improve accuracy, consistency and quality of product data and other marketing content visible for customers in digital channels (including Youtube, SalesAid and other digital channels)
• Responsible for being primary point of contact for EMEA Digital Operations and local marketing, to manage digital content associated with customer facing applications in a timely and accurate method according to Service Level Agreements
• Analyze negative trends or delays in the process to identify root causes enabling identification of proactive improvement opportunities
• Recommendations for ongoing process improvements to drive efficiency and maximize value realization

Duties and responsibilities:

1. Develop expertise on processes and on data governance
2. Participate in deployment of new systems and/or new release of existing system including all necessary testing activities depending of process supported (if applicable)
3. May be required to travel internationally if required
4. Responsible for monitoring work queues for new requests
5. Responsible for completing assigned tasks within SLA targets
6. Coordination of respective queue or issue resolution, cycle time, leveraging work load within a team to meet or exceed Service Level Agreements
7. Train/consult internal customer in order to obtain prepare inputs
8. Maintain business group workflow, includes follow-up with the business on missing fields, incorrect data and delays
9. Provide reports to assigned business team to enable end-to-end process visibility
10. Identify opportunities to improve data quality & reduce cycle time
11. May include coordination of various activities relevant for particular processes, including responding to general business and process related questions or issues
12. May include training and deployment support pre and/or post go-live (bCom deployment)
13. Responsible for escalation of issues if needed
14. Could take on or assist with more specialist activities
15. Continuous improvement of processes and Lean Six Sigma project coordination.
16. Positively contributes to and supports team efforts and objectives
17. Could take on some Team Leader responsibilities during Team Leader absence
18. Other tasks assigned by Team Leader or Team Administrator

Qualifications

• Bachelors - Business Administration,
• Bachelors - Communication,
• Bachelors - Marketing,
• Bachelors - Sales,
• Masters - Marketing

Certifications

• Certified Digital Marketing Professional - Digital Marketing Institute
• Digital Marketing Institute
• HubSpot Content Marketing Certification - HubSpot Academy
• HubSpot Academy

Required Skills

• Business-To-Business (B2B) Sales
• Content Management
• Data Analytics
• Data Quality
• Digital Marketing Analytics
• Google Analytics
• People Leadership
• Sales
• Social Media
• Strategic Planning

Language English (Required)

Language Proficiency - Upper Intermediate - B2

Additional Job Location - Job Type Regular

Master Skill List - S\&M - Digital Marketing

Remote Type - Remote

Work Shift - Standard (Poland)

Compensation Range- Initial Pay Starting From 6300 PLN

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Please see our Privacy Notice for Employment Candidates: https://www.genpact.com/privacy/notice-for-employment-candidates