Sr Administrator (Support & Operations)

HCL Technologies Limited; Poznań; On-site; PLN 90,000 - 130,000; Full time

Job summary

HCLTech is seeking a Global Data Services Analyst to manage and optimize the internal data collection process across multiple applications, supporting GSK areas like Compliance, Audit & Assurance and Legal Investigations. You will ensure data delivery, lifecycle management, and compliance alignment, while driving efficiency and reducing costs.

The role emphasizes strong technical and business process understanding, with opportunities to implement automation and collaborate with offshore vendors.

Qualifications

• Experience managing IT services or operational processes within agreed service levels and timelines.
• Working knowledge of SQL for queries and data validation.
• Programming or scripting skills to support automation and continuous improvement – Python preferred.
• Experience supporting day-to-day service operations, troubleshooting and making decisions.
• Understanding of service management processes, controls, and reporting practices.
• Experience with process improvement to enhance efficiency or user experience.
• Strong stakeholder management, communication, and presentation skills.

Responsibilities

• Deliver the data collection process operations across a large group of applications throughout the business life cycle.
• Align data delivery, compliance, lifecycle management and disposal with TECH and business direction.
• Support continuous improvement to lower cost of ownership and balance risk.

Skills

IT services management

SQL

Python

Service operations

Stakeholder management

Communication

Tools

Power BI

Job description

Responsibilities As a Global Data Services Analyst, you will be responsible for delivering the business operations and the day-to-day technical services operations of the internal data collection process across a large group of applications within the entire business life cycle to support specific areas of GSK, such as Global Legal & Compliance, CRAM – Compliance Risk Analytics & Monitoring, Audit & Assurance, CSI and Legal Investigations. The process includes data delivery, compliance alignment, process maintenance, life cycle management, planning of data extracting, delivery and disposal process from a variety of production business applications and ensuring the support strategy is in alignment with the overall TECH and business direction. An ongoing commitment to improving the user experience, lowering the cost of ownership and balancing risk is required for each application with an emphasis on continuous improvement. This requires a balance of business process understanding and technical skills.

Must have requirements

We are looking for professionals with these essential skills and experience to succeed in this role:

• Experience managing IT services or operational processes, with the ability to deliver work within agreed service levels and timelines.
• Working knowledge of SQL for running queries or scripts and validating data completeness and accuracy.
• Programming or scripting skills to support automation and continuous improvement initiatives – python preferred
• Experience supporting day-to-day service operations, troubleshooting issues, and making sound technical or process decisions.
• Understanding of service management processes, operational controls, and reporting practices.
• Experience with process improvement, including identifying opportunities to improve efficiency, quality, or user experience.
• Strong stakeholder management, communication, and presentation skills, with the ability to manage expectations and drive outcomes.

Nice to have/preferred requirements

The following qualifications would be an advantage:

• Experience creating dashboards or reports in Power BI.
• Understanding of cloud computing services and platforms.
• Knowledge of ITIL-based service management practices.
• Experience working with Agile ways of working and related tools.
• Experience collaborating with offshore or external vendors.

Key Responsibilities

Position Data Analyst

Responsibilities As a Global Data Services Analyst, you will be responsible for delivering the business operations and the day-to-day technical services operations of the internal data collection process across a large group of applications within the entire business life cycle to support specific areas of GSK, such as Global Legal & Compliance, CRAM – Compliance Risk Analytics & Monitoring, Audit & Assurance, CSI and Legal Investigations. The process includes data delivery, compliance alignment, process maintenance, life cycle management, planning of data extracting, delivery and disposal process from a variety of production business applications and ensuring the support strategy is in alignment with the overall TECH and business direction. An ongoing commitment to improving the user experience, lowering the cost of ownership and balancing risk is required for each application with an emphasis on continuous improvement. This requires a balance of business process understanding and technical skills.

Must have requirements

We are looking for professionals with these essential skills and experience to succeed in this role:

• Experience managing IT services or operational processes, with the ability to deliver work within agreed service levels and timelines.
• Working knowledge of SQL for running queries or scripts and validating data completeness and accuracy.
• Programming or scripting skills to support automation and continuous improvement initiatives – python preferred
• Experience supporting day-to-day service operations, troubleshooting issues, and making sound technical or process decisions.
• Understanding of service management processes, operational controls, and reporting practices.
• Experience with process improvement, including identifying opportunities to improve efficiency, quality, or user experience.
• Strong stakeholder management, communication, and presentation skills, with the ability to manage expectations and drive outcomes.

Nice to have/preferred requirements

The following qualifications would be an advantage:

• Experience creating dashboards or reports in Power BI.
• Understanding of cloud computing services and platforms.
• Knowledge of ITIL-based service management practices.
• Experience working with Agile ways of working and related tools.
• Experience collaborating with offshore or external vendors.

Skill Requirements

Position Data Analyst

Responsibilities As a Global Data Services Analyst, you will be responsible for delivering the business operations and the day-to-day technical services operations of the internal data collection process across a large group of applications within the entire business life cycle to support specific areas of GSK, such as Global Legal & Compliance, CRAM – Compliance Risk Analytics & Monitoring, Audit & Assurance, CSI and Legal Investigations. The process includes data delivery, compliance alignment, process maintenance, life cycle management, planning of data extracting, delivery and disposal process from a variety of production business applications and ensuring the support strategy is in alignment with the overall TECH and business direction. An ongoing commitment to improving the user experience, lowering the cost of ownership and balancing risk is required for each application with an emphasis on continuous improvement. This requires a balance of business process understanding and technical skills.

Must have requirements

We are looking for professionals with these essential skills and experience to succeed in this role:

• Experience managing IT services or operational processes, with the ability to deliver work within agreed service levels and timelines.
• Working knowledge of SQL for running queries or scripts and validating data completeness and accuracy.
• Programming or scripting skills to support automation and continuous improvement initiatives – python preferred
• Experience supporting day-to-day service operations, troubleshooting issues, and making sound technical or process decisions.
• Understanding of service management processes, operational controls, and reporting practices.
• Experience with process improvement, including identifying opportunities to improve efficiency, quality, or user experience.
• Strong stakeholder management, communication, and presentation skills, with the ability to manage expectations and drive outcomes.

Nice to have/preferred requirements

The following qualifications would be an advantage:

• Experience creating dashboards or reports in Power BI.
• Understanding of cloud computing services and platforms.
• Knowledge of ITIL-based service management practices.
• Experience working with Agile ways of working and related tools.
• Experience collaborating with offshore or external vendors.

Other Requirements

Position Data Analyst

Responsibilities As a Global Data Services Analyst, you will be responsible for delivering the business operations and the day-to-day technical services operations of the internal data collection process across a large group of applications within the entire business life cycle to support specific areas of GSK, such as Global Legal & Compliance, CRAM – Compliance Risk Analytics & Monitoring, Audit & Assurance, CSI and Legal Investigations. The process includes data delivery, compliance alignment, process maintenance, life cycle management, planning of data extracting, delivery and disposal process from a variety of production business applications and ensuring the support strategy is in alignment with the overall TECH and business direction. An ongoing commitment to improving the user experience, lowering the cost of ownership and balancing risk is required for each application with an emphasis on continuous improvement. This requires a balance of business process understanding and technical skills.

Must have requirements

We are looking for professionals with these essential skills and experience to succeed in this role:

• Experience managing IT services or operational processes, with the ability to deliver work within agreed service levels and timelines.
• Working knowledge of SQL for running queries or scripts and validating data completeness and accuracy.
• Programming or scripting skills to support automation and continuous improvement initiatives – python preferred
• Experience supporting day-to-day service operations, troubleshooting issues, and making sound technical or process decisions.
• Understanding of service management processes, operational controls, and reporting practices.
• Experience with process improvement, including identifying opportunities to improve efficiency, quality, or user experience.
• Strong stakeholder management, communication, and presentation skills, with the ability to manage expectations and drive outcomes.

Nice to have/preferred requirements

The following qualifications would be an advantage:

• Experience creating dashboards or reports in Power BI.
• Understanding of cloud computing services and platforms.
• Knowledge of ITIL-based service management practices.
• Experience working with Agile ways of working and related tools.
• Experience collaborating with offshore or external vendors.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.