EMEA Customer Success Executive — Growth, Retention & Upsell

ISI Markets; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid working model

Work-life balance

International company culture

Flexible location 4 weeks/year

Job summary

ISI Markets is seeking a Customer Success Executive to join our Global Customer Success team. The CSE will be the primary liaison between ISI Markets and selected accounts in the EMEA region, guiding onboarding through contract renewal and driving engagement with our data services.

The role emphasizes building trusted client relationships, ensuring proactive engagement, and identifying opportunities to expand revenue while maintaining high customer satisfaction.

Qualifications

• Fluency in Polish and English is essential.
• Client-centric with excellent communication and presentation skills.
• Experience in financial services client-facing roles or related economics background.
• Analytical and process-oriented mindset is required.
• Proficiency with CRM and data analytics tools is expected.

Responsibilities

• Build trusted relationships with customers in the EMEA region to retain and grow their business.
• Oversee onboarding and maintain proactive, regular client interactions.
• Leverage understanding of clients' strategies to maximize value from ISI Markets offerings.
• Advocate for customers, communicating needs to internal teams and stakeholders.
• Support quick resolutions to client issues to minimize escalations.

Skills

Polish & English fluency

Client-centric

Communication skills

Organized

Financial services experience

Analytical mindset

CRM proficiency

Pre/post sales understanding

Strategic thinking

Education

Economics or finance background

Tools

CRM software

Data analytics tools

Job description

ISI Markets is seeking a Customer Success Executive to join our Global Customer Success team. The CSE will be the primary liaison between ISI Markets and selected accounts in the EMEA region, guiding onboarding through contract renewal and driving engagement with our data services.

The role emphasizes building trusted client relationships, ensuring proactive engagement, and identifying opportunities to expand revenue while maintaining high customer satisfaction.