Specialist, Order Management

UPM Raflatac; Wrocław; Híbrido; PLN 80.000 - 120.000; Jornada completa

Descripción de la vacante

UPM Raflatac is seeking a Specialist, Order Management in Wrocław, Poland. The role focuses on high-quality quotes, efficient order processing, and seamless collaboration across internal teams in a hybrid office setup.

You will contribute to accurate order handling, process improvements, and timely communications with customers and stakeholders while supporting continuous optimization of workflows in a multinational environment.

Formación

• Relevant university degree or at least 2 years business experience in customer service or order processing.
• Knowledge of Order Management tools (e.g. SAP).
• Coordinate and communicate effectively with internal stakeholders.
• Team player and good networker.
• Solution oriented and customer focused mindset.
• Interest in working in international teams and to cooperate with multiple teams.
• Excellent verbal and written communication skills in English; other European languages are an asset.

Responsabilidades

• Provide high-quality and efficient quotes and order management to ensure smooth production, delivery & billing processes.
• Enable accurate and timely recording, processing and confirmation of orders.
• Support implementation of effective and efficient order management ways of working.
• Check orders for plausibility and completeness and assuring appropriate order flow with the compliance to organizational policies and service offering.
• Carry out related processes such as Materials & Package Material master data.
• Ensure troubleshooting in order processes.
• Support internal projects and actively participate in the implementation of future ways of working.
• Support continuous improvement of work processes, guarantee smooth and timely communication with various internal stakeholders and customers to achieve efficient order management processes.

Conocimientos

Order management

Stakeholder coordination

Teamwork

English communication

Educación

University degree or 2 years business experience in customer service or order processing

Herramientas

SAP

Descripción del empleo

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values - trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils!

Learn more about us as a workplace upm.com/careers

We are now looking for a Specialist, Order Management to join our team in UPM Business Hub, Poland in Wrocław.

Greetings from your future manager

"Being able to see, learn, develop and implement all the new initiatives around us is a unique opportunity to affect how UPM Communication Paper Supply Chain will look like in the future. The activities we are carrying out range from daily order management tasks to short-term improvements and supporting the implementation of bigger scale process developments as well as support of major projects. You will be part of a diverse team of professionals driving UPM Communication Paper Supply Chain to be a professional and efficient organization." - Karolina Aftyka, Team Leader, Order Management

What you will do

• Provide high-quality and efficient quotes and order management to ensure smooth production, delivery & billing processes
• Enable accurate and timely recording, processing and confirmation of orders
• Supporting implementation of effective and efficient order management ways of working
• Check orders for plausibility and completeness and assuring appropriate order flow with the compliance to organizational policies and service offering
• Carry out related processes such as Materials & Package Material master data
• Ensure troubleshooting in order processes
• Support internal projects and actively participate in the implementation of future ways of working
• Support continuous improvement of work processes, guarantee smooth and timely communication with various internal stakeholders and customers to achieve efficient order management processes

Who you are

• You have a relevant university degree or at least 2 years business experience in customer service or order processing
• You have a good knowledge of Order Management tools (e.g. SAP)
• You coordinate and communicate effectively with internal stakeholders
• You are a team player and good networker
• You provide a solution oriented and customer focused mindset
• You have an interest in working in international teams and to cooperate with multiple teams
• You have excellent verbal and written communication skills in English. Other European languages will also be considered an asset

This is what we offer to you

• A meaningful job: We have an inspiring purpose "We renew the everyday for a future beyond fossils". Our work is impactful and transformative.
• A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
• Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
• Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Learn about our Rewarding and our Ways of working

Additional information about the position

This position is located in Wrocław, Poland.

This role requires regular on-site presence in a hybrid working model, with three days per week in the office. Additionally, it includes occasional late shifts until 18:00, scheduled on a rota basis (typically once every eight weeks).

The position holder will report to Team Leader, Order Management.

Country-specific information

If you have any concerns about the recruitment and selection process, you can report those online through the UPM Report Misconduct channel using the link: https://www.upm.com/investors/governance/compliance/reportmisconduct/

UPM business information

UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced