Specialist - Client Managed Services - Business Services

Nasdaq; Polska; Hybrid; PLN 117,000 - 228,000; Full time

Benefits offered by this job

Annual bonus

Equity grant

Stock Purchase Plan

Pension plan (PPK)

26 vacation days

Hybrid work setup

Health Insurance

Job summary

Nasdaq in Wroclaw seeks a Specialist in Client Managed Services – Business Services to deliver first-line support for cloud clients on the Calypso platform.

You will work with global teams to diagnose issues, optimize configurations across front office, treasury, risk, and accounting, and drive continuous improvement. The role offers hybrid work with at least 3 days in-office and a comprehensive benefits package.

Qualifications

• Master’s degree in Finance, Mathematics, Business, CS or related field or equivalent experience.
• Proven years in the capital markets with Business Analysis or Operations background.
• Strong knowledge of Fixed Income, Equities, derivatives, commodities and FX products.
• Understanding of risk, pricing analytics, P&L, settlement and collateral management.
• Excellent English communication with global stakeholders.

Responsibilities

• Serve as the primary functional contact for cloud clients using Calypso across front office and risk.
• Investigate and resolve operational issues, identify root causes, and prevent recurrence.
• Advise on functional configuration and implement approved changes.
• Monitor tasks, interface exceptions and performance; coordinate fixes.
• Collaborate with product support to document defects and prioritize hotfixes.

Skills

Capital markets knowledge

Business analysis

Operations experience

English communication

Education

Master’s degree in Finance or related field

Tools

Calypso

Murex

Finastra (Summit/Kondor+)

Aladdin

SimCorp

Job description

As a Specialist in Client Managed Services – Business Services, reporting to Director - Client Managed Services, you’ll play a critical role in delivering first-line functional support to Nasdaq’s cloud clients, helping them get maximum value from the Calypso platform.

You’ll thrive in this position if you’re client-focused, analytically sharp, and passionate about capital markets — with the ability to work across global teams and complex financial environments to resolve issues and drive continuous improvement.

Key Responsibilities

• Serve as the primary functional contact for cloud clients, supporting their day-to-day use of Calypso across front office, treasury, risk, compliance, operations, and accounting.
• Investigate, diagnose, and resolve operational issues reported by client users, identifying root causes and recommending solutions to prevent recurrence.
• Review and advise on clients’ functional configuration of the Calypso platform, implementing approved changes as needed.
• Monitor scheduled task execution, real-time interface exceptions, and system performance, escalating and coordinating fixes where required.
• Partner with internal product support teams to document, validate, and prioritize software defects and hotfix deployments in client test environments.

Required Qualifications

• Master’s degree in Finance, Mathematics, Business, Computer Science, or a related field, or equivalent practical experience.
• Proven years of experience in the capital markets sector, with a background in Business Analysis or Operations.
• Strong knowledge of financial products including Fixed Income, Equity and Interest Rate Derivatives, Commodities, FX, Structured Products, and Futures and Options — including pricing, settlement, and lifecycle management.
• Solid understanding of risk, pricing analytics, P&L reporting, settlement processing, book structure, accounting, and collateral management.
• Excellent verbal and written communication skills in English, with the ability to engage clearly with global clients and internal stakeholders.

Preferred Qualifications

• Professional qualification such as CFA, IMC, CISI, or equivalent postgraduate finance certification.
• Hands-on experience with Calypso or comparable platforms such as Murex, Finastra (Summit or Kondor+), Aladdin, or SimCorp.
• Familiarity with market data sources, third-party systems, and regulatory frameworks affecting investment banks and asset managers.

This position will be located in Wroclaw and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.

Benefits & Rewards

We offer a competitive, well-rounded rewards package that supports you and your family - inside and outside work.

The annual gross base pay for this role is zł117,000 - zł228,000. At Nasdaq, we use a structured job and career framework to make sure growth opportunities are clear and fair. The pay range you see reflects the full salary band for this job level, including room for progression over time. The actual offer will depend on factors like your skills, experience, qualifications, and location, and will fall within a portion of the posted range that’s appropriate for this role. In addition to base pay, we offer short-term incentives (bonus or commission) and long-term incentives (equity), where applicable, as well as the following benefits:

• Competitive base salary
• Annual bonus
• Annual equity grant
• Employee Stock Purchase Plan offering discounted company shares
• Pension plan PPK
• 26 vacation days
• 6 additional flex days per year
• Work from (almost) anywhere – up to 20 days/year
• Paid time off for volunteer work - up to 2 days/year
• Comprehensive Health Insurance program
• Group Life Assurance
• 24/7 mental health support for you and your family
• Global mentoring program
• Unlimited access to e-learning platforms
• Hybrid work setup
• Modern and comfortable office work environment with fresh fruit, snacks, and weekly fika breaks