Specialist - Client Managed Services - Business Services

Nasdaq, Inc.; Polska; Hybrid; PLN 117,000 - 228,000; Full time

Benefits offered by this job

Annual bonus

Equity grant

Pension plan

Health Insurance

Vacation days

Job summary

Nasdaq, Inc. in Poland seeks a Specialist in Client Managed Services to deliver first-line functional support for Calypso across front office, treasury, risk, and accounting. You will diagnose issues, advise on configurations, and work with global teams to drive improvements.

The role requires a Master’s degree or equivalent, with strong English communication and capital markets knowledge. Hybrid work in Wroclaw is offered, with 3 days in-office.

Qualifications

• Master's degree or equivalent practical experience in a relevant field.
• Experience in the capital markets sector, with a background in Business Analysis or Operations.
• Knowledge of a range of financial products and lifecycle management.

Responsibilities

• Serve as the primary functional contact for cloud clients on Calypso usage.
• Investigate and resolve operational issues reported by client users.
• Review client Calypso configuration and implement approved changes.
• Monitor tasks, interface exceptions, and system performance, coordinating fixes.
• Collaborate with product support to document defects and prioritize hotfixes.

Skills

Capital markets knowledge

Business analysis

English communication

Education

Master's degree in Finance, Mathematics, Business, CS, or related field

Tools

Calypso

Murex

Job description

As a Specialist in Client Managed Services – Business Services, reporting to Director - Client Managed Services, you\'ll play a critical role in delivering first-line functional support to Nasdaq\'s cloud clients, helping them get maximum value from the Calypso platform. You\'ll thrive in this position if you\'re client-focused, analytically sharp, and passionate about capital markets — with the ability to work across global teams and complex financial environments to resolve issues and drive continuous improvement.

Key Responsibilities

• Serve as the primary functional contact for cloud clients, supporting their day-to-day use of Calypso across front office, treasury, risk, compliance, operations, and accounting.
• Investigate, diagnose, and resolve operational issues reported by client users, identifying root causes and recommending solutions to prevent recurrence.
• Review and advise on clients\' functional configuration of the Calypso platform, implementing approved changes as needed.
• Monitor scheduled task execution, real-time interface exceptions, and system performance, escalating and coordinating fixes where required.
• Partner with internal product support teams to document, validate, and prioritize software defects and hotfix deployments in client test environments.

Required Qualifications

• Master\'s degree in Finance, Mathematics, Business, Computer Science, or a related field, or equivalent practical experience.
• Proven years of experience in the capital markets sector, with a background in Business Analysis or Operations.
• Strong knowledge of financial products including Fixed Income, Equity and Interest Rate Derivatives, Commodities, FX, Structured Products, and Futures and Options — including pricing, settlement, and lifecycle management.
• Solid understanding of risk, pricing analytics, P&L reporting, settlement processing, book structure, accounting, and collateral management.
• Excellent verbal and written communication skills in English, with the ability to engage clearly with global clients and internal stakeholders.

Preferred Qualifications

• Professional qualification such as CFA, IMC, CISI, or equivalent postgraduate finance certification.
• Hands‑on experience with Calypso or comparable platforms such as Murex, Finastra (Summit or Kondor+), Aladdin, or SimCorp.
• Familiarity with market data sources, third‑party systems, and regulatory frameworks affecting investment banks and asset managers.

Location & Working Environment

This position will be located in Wroclaw and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities. We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated. We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.

Benefits & Rewards

The annual gross base pay for this role is zł117,000 - zł228,000. At Nasdaq, we use a structured job and career framework to make sure growth opportunities are clear and fair. The pay range you see reflects the full salary band for this job level, including room for progression over time. The actual offer will depend on factors like your skills, experience, qualifications, and location, and will fall within a portion of the posted range that\'s appropriate for this role.

• Competitive base salary
• Annual bonus
• Annual equity grant
• Employee Stock Purchase Plan offering discounted company shares
• Pension plan
• PPK
• 26 vacation days
• 6 additional flex days per year
• Work from (almost) anywhere – up to 20 days/year
• Paid time off for volunteer work - up to 2 days/year
• Comprehensive Health Insurance program
• Group Life Assurance
• 24/7 mental health support for you and your family
• Global mentoring program
• Unlimited access to e-learning platforms
• Hybrid work setup
• Modern and comfortable office work environment with fresh fruit, snacks, and weekly fika breaks

At Nasdaq, we\'re proud to be the engine behind the world\'s capital markets. But we don\'t stop there. We build the technology that drives transparency, trust, and access—helping economies grow and people thrive. Our purpose is to advance economic progress for all. Whether you\'re a client, a colleague, or part of our broader community, we\'re here to move markets—and possibilities—forward. Join our Talent Community to stay in the loop on upcoming roles, events, and new opportunities across Nasdaq. Our hybrid work model, NasdaqBlend, gives you flexibility to do your best work—whether that\'s from home, in the office, or a mix of both. Check the job listing or reach out to our team for role-specific details. We\'re a global team of over 8,500 innovators across 38 countries, united by a shared purpose: advancing economic progress for all. It\'s not just what we do—it\'s how we do it, together. Want a deeper look into our culture? Explore our Culture Book. We support your success through You & Q, our total rewards program that covers every dimension of life—from building wealth and growing your career to prioritizing well-being and family care. Join the Team Advancing Economic Progress for All.