Solutions Engineer - Customer Success & Onboarding

Intetics; Poland; On-site; PLN 120,000 - 190,000; Full time

Job summary

Intetics Inc. is seeking a highly skilled Solution Engineer to join our global team on a full-time basis in Poland.

You will act as the technical bridge between customers and the product, guiding onboarding and providing ongoing expert support to maximize value from the platform. The ideal candidate has 3+ years in a customer-facing technical role, strong communication, and hands-on experience with data integration, APIs, and databases.

Qualifications

• 3+ years in a customer-facing technical role.
• Strong technical aptitude and ability to quickly learn new technologies.
• Excellent communication skills — able to explain complex concepts to technical and non-technical audiences.
• Experience with data integration, APIs, and database concepts.
• Proven track record managing multiple customer projects simultaneously.
• Customer-first mindset with a passion for helping others succeed.

Responsibilities

• Serve as the primary technical contact for customers and translate needs into technical solutions.
• Explain issues clearly and escalate when needed while keeping customers informed.
• Translate customer-reported issues into reproducible write-ups for engineering.
• Build strong relationships with technical and business stakeholders at customer organizations.
• Proactively identify opportunities to improve customer experience and product adoption.
• Assist with onboarding: configure accounts, validate data connections, and ensure setup aligns with goals.
• Expand and reconfigure existing customer setups as needs grow.
• Collaborate with Sales to translate requirements into technical configurations.
• Conduct technical discovery sessions to understand workflows and requirements.
• Create and maintain technical documentation for implementations.
• Troubleshoot issues and work with engineering to resolve complex problems.
• Stay current on product features and best practices.
• Develop deep understanding of customer use cases and industry requirements.
• Contribute to internal knowledge base and customer-facing documentation.

Skills

Customer-facing

Technical communication

Data integration

APIs

Problem solving

Job description

Intetics Inc. is seeking a highly skilled Solution Engineer to join our global team on a full-time basis in Poland.

You will act as the technical bridge between customers and the product, guiding onboarding and providing ongoing expert support to maximize value from the platform. The ideal candidate has 3+ years in a customer-facing technical role, strong communication, and hands-on experience with data integration, APIs, and databases.