Software Upgrade Specialist

Elekta AB; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Private medical care (Medicover)

Group life insurance

Employee Assistance Program (EAP)

Multikafeteria benefits platform /Mult

Annual Global Bonus Plan

Employee discounts

Employee referral program

Job summary

Elekta AB seeks a Software Upgrade Specialist to deliver technical software upgrades for customers across Europe, from planning to go-live support. Upgrades are delivered remotely and at customer sites, with significant travel and weekend activities as needed.

You will collaborate with customers, project managers, trainers, engineers and distributors to ensure upgrades are completed safely and with minimal disruption to clinical treatments. Excellent English and Polish are required.

Qualifications

• Degree or diploma in Computer Science or equivalent work experience.
• Strong knowledge of PC and network environments incl. SQL, Citrix, Microsoft cloud solutions, storage, virtualization, AD, Windows OS.
• Excellent English and Polish communication, with ability to build relationships.

Responsibilities

• Deliver all technical aspects of software upgrade activities remotely and on-site.
• Keep customers and Upgrade Project Manager informed of progress, risks and issues.
• Prepare, maintain and submit documentation, reports, backups and records for upgrades.

Skills

SQL

Citrix

Microsoft cloud

Storage configuration

Virtualization

Active Directory

Windows operating systems

Verbal and written communication

Education

Degree or diploma in Computer Science or equivalent

Job description

Software Upgrade Specialist

What You’ll Do At Elekta

As a Software Upgrade Specialist, you will deliver technical software upgrades for Elekta customers across Europe, from planning and installation through testing, validation and go‑live support. Upgrades are delivered remotely and at customer sites, and you will work closely with customers, project managers, trainers, engineers, distributors and technical service colleagues to help ensure each upgrade is completed safely, professionally and with minimal disruption to clinical treatments. This is a customer‑facing role requiring significant flexibility. Travel of up to 50% across Europe may be required, including travel at short notice. Upgrade activities are frequently scheduled outside standard working hours and at weekends, with up to 75% of weekends potentially scheduled for customer upgrade activities. When you are not performing upgrades, you may provide technical advice and support to colleagues.

Responsibilities

• Deliver all technical aspects of assigned software upgrade activities, both remotely and at customer sites.
• Keep customers and the Upgrade Project Manager informed of progress, risks and issues throughout upgrade activities.
• Prepare, maintain and submit the documentation, reports, backups and signed records required to support software upgrades in line with quality procedures.
• Support customer acceptance testing and complete software upgrade documentation and process sign‑off within the scope of the role.
• Provide post‑upgrade support to customers, Elekta trainers and project managers, including questions or issues arising during testing, validation and go‑live.
• Be available, as required, to support calls from customers, Elekta engineers and distributors related to upgrades.
• Escalate technical issues that may become significant, including issues that could prevent or delay software rollouts.
• Keep relevant Elekta business teams and distributors updated on the progress of issues being managed.
• Perform installation work and software upgrades at customer sites and remotely as required.
• Travel at short notice when needed to help resolve technical or customer‑site issues.
• Maintain a safe, organised and effective working environment when working remotely or at customer locations, including appropriate risk assessments.
• Carry out work in accordance with Elekta quality, regulatory and safety policies and promptly report issues that could affect project delivery, system reliability or personnel safety.
• When not engaged in scheduled upgrade activities, support the Technical Service Department with technical advice, remote or office‑based support, and other relevant tasks.

What You’ll Bring

• Degree or diploma in Computer Science, or equivalent relevant work experience.
• Strong technical knowledge across PC and network computing environments, including SQL, Citrix, Microsoft cloud solutions, storage configuration, virtualization, Active Directory and Windows operating systems.
• Excellent verbal and written communication skills, with the ability to build effective relationships with customers and colleagues both in Polish and English.
• Demonstrated customer care skills and a professional, service‑oriented approach.
• Ability to work collaboratively in a team environment while also managing your own workload and maintaining technical knowledge independently.
• Flexibility to travel up to 50% across Europe and to work outside standard hours, including scheduled weekend upgrade activities.
• Experience in a technical support environment is desirable.
• Knowledge of healthcare environments is desirable.
• Commitment to following Elekta quality, regulatory and safety policies and representing Elekta professionally in all customer interactions.

What You’ll Get From Day One

• Private medical care (Medicover)
• Group life insurance
• Employee Assistance Program (EAP) offering psychological and legal support
• Multikafeteria benefits platform, including access to the Multisport card
• After Successful Completion of the Probation Period Employee Pension Plan (PPE)
• Annual Global Bonus Plan
• Employee discounts platform
• Employee referral program

We are an equal opportunity employer. We evaluate qualified applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.

About Elekta

As a leader in precision radiation therapy, Elekta is committed to ensuring every patient has access to the best cancer care possible. We openly collaborate with customers to advance sustainable, outcome-driven and cost-efficient solutions to meet evolving patient needs, improve lives and bring hope to everyone dealing with cancer. To us, it’s personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don’t just build technology, we build hope. Elekta is headquartered in Stockholm, Sweden, with offices in more than 120 countries and listed on Nasdaq Stockholm. For more information, visit elekta.com or follow us on LinkedIn, Glassdoor, Twitter, Facebook, Instagram and YouTube.