Software Developer - Troubleshooting and Product Quality

Ericsson; Kraków; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Private medical care for employee and

Life insurance

Annual bonus

Hybrid work model with 3 days in the

Job summary

Ericsson in Kraków is seeking a Software Developer to join a troubleshooting-focused product development team. You will investigate complex system-level issues, identify underlying causes, and design and implement improvements that enhance product quality, reliability and customer value.

You will collaborate with experienced engineers across product areas and use AI-assisted tooling to support analysis, debugging, test creation and documentation.

Qualifications

• Solid experience in software development using C++17 or later versions.
• Strong debugging and troubleshooting skills in complex software systems.
• Good understanding of software design principles, clean code, and design patterns.
• Experience with software testing, test automation, and verification methodologies.
• Analytical mindset and curiosity to understand how complex systems work.
• Ability to independently drive technical investigations and propose practical solutions.
• Openness to using AI-assisted tools to improve software development, troubleshooting, and engineering productivity.
• Ownership mindset and willingness to take topics from analysis through implementation and verification.
• Good communication skills and ability to collaborate across teams and technical areas.
• Good communication skills in English (B2+, written and spoken).

Responsibilities

• Investigate complex technical issues identified in customer deployments, internal testing, and product verification.
• Drive root-cause analysis and connect observed symptoms with their underlying technical causes.
• Design, implement, and verify software improvements that prevent issues from recurring.
• Improve product reliability, maintainability, stability, and observability.
• Use approved AI-assisted engineering tools to support debugging, code analysis, test creation, and documentation.
• Explore opportunities to automate repetitive investigation steps and improve troubleshooting efficiency.
• Contribute to software development, debugging, testing, and verification activities.
• Collaborate across teams and technical domains to resolve cross-area product issues.
• Participate in architecture and design discussions, using insights from real product behavior.
• Strengthen automated testing and verification strategies.
• Share knowledge, support less experienced engineers, and contribute to engineering best practices.
• Propose improvements to tools, ways of working, and development efficiency.

Skills

C++17+

Debugging

Software design

Testing/Automation

Analytical thinking

Investigation

AI tools

Ownership

Communication

English proficiency

Job description

About this opportunity: Our Product Enigneering Unit CCI (RAN Compute & Cloud Infrastructure) is one of the main R&D units within Ericsson's Radio Access Network domain. The unit is accountable for Ericsson products, including Baseband, Street Macro and Site solutions, both for SW and HW, over the full lifecycle. CCI is a competence center for common design functions (e.g. digital ASIC and FPGA, PCB layout, power, mechanics, thermal, interconnect, synchronization, security) and tools. At R&D Center Poland we develop SW system and design solutions for baseband, interconnect, security and site products. We address telecommunication business needs from around the globe by delivering innovative software (e.g. 5G/6G functionalities) meeting the highest telco quality.

Join our Team About this opportunity: Our Product Enigneering Unit CCI (RAN Compute & Cloud Infrastructure) is one of the main R&D units within Ericsson's Radio Access Network domain. The unit is accountable for Ericsson products, including Baseband, Street Macro and Site solutions, both for SW and HW, over the full lifecycle. CCI is a competence center for common design functions (e.g. digital ASIC and FPGA, PCB layout, power, mechanics, thermal, interconnect, synchronization, security) and tools. At R&D Center Poland we develop SW system and design solutions for baseband, interconnect, security and site products. We address telecommunication business needs from around the globe by delivering innovative software (e.g. 5G/6G functionalities) meeting the highest telco quality. We are looking for a Software Developer to join a troubleshooting-focused product development team. In this role, you will investigate complex system-level issues, identify their underlying causes, and design and implement improvements that enhance product quality, reliability, maintainability, and customer value. You will also have the opportunity to use modern AI-assisted engineering tools to support analysis, debugging, test creation, and documentation. You will work across different product areas, collaborate with experienced engineers, and build broad product knowledge that can develop into deep technical expertise. What you will do:

• Investigate complex technical issues identified in customer deployments, internal testing, and product verification
• Drive root-cause analysis and connect observed symptoms with their underlying technical causes
• Design, implement, and verify software improvements that prevent issues from recurring
• Improve product reliability, maintainability, stability, and observability
• Use approved AI-assisted engineering tools to support debugging, code analysis, test creation, and documentation
• Explore opportunities to automate repetitive investigation steps and improve troubleshooting efficiency
• Contribute to software development, debugging, testing, and verification activities
• Collaborate across teams and technical domains to resolve cross-area product issues
• Participate in architecture and design discussions, using insights from real product behavior
• Strengthen automated testing and verification strategies
• Share knowledge, support less experienced engineers, and contribute to engineering best practices
• Propose improvements to tools, ways of working, and development efficiency

The skills you bring:

• Solid experience in software development using C++17 or later versions
• Strong debugging and troubleshooting skills in complex software systems
• Good understanding of software design principles, clean code, and design patterns
• Experience with software testing, test automation, and verification methodologies
• Analytical mindset and curiosity to understand how complex systems work
• Ability to independently drive technical investigations and propose practical solutions
• Openness to using AI-assisted tools to improve software development, troubleshooting, and engineering productivity
• Ownership mindset and willingness to take topics from analysis through implementation and verification
• Good communication skills and ability to collaborate across teams and technical areas
• Willingness to share knowledge and support the growth of other engineers
• Good communication skills in English (B2+, written and spoken)

What we offer:

• Work in a role that combines software development, technical analysis, and product improvement
• Gain a broad and deep understanding of product architecture and real system behavior
• Influence product quality and reliability through concrete engineering improvements
• Be part of a team that actively explores modern AI-assisted ways of working to improve product quality and development efficiency
• Work on varied and technically challenging tasks rather than repetitive development assignments
• Collaborate with experienced engineers across multiple domains and sites
• Grow your expertise in debugging, systems thinking, and end-to-end product understanding
• Have space to propose better solutions, improve ways of working, and shape engineering practices
• Work in a hybrid model, with 3 days a week from the office
• Annual bonus depending on the achievement of the company's goals and results
• Possibility to take advantage of the reduction of tax-deductible costs for creative work
• Financial awards and distinctions
• Private medical care for employee and their family (Medicover)
• Life insurance
• Mental Help Line
• Cafeteria system Pluxee platform: co-financing MultiSport or OK System card, lunch cards, and others
• Sports and integration activities (e.g. Football, Joga, raising team, climbing club)
• Company support (loans and grants)
• Possibility to participate in 3G / 4G / 5G... 6G technology projects
• Opportunity to participate in technical and interpersonal training conducted by international trainers
• Access to recognized learning platforms (Pluralsight, Skillsoft, Coursera)
• Opportunity to work in an international environment, also outside Poland

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.