Software Developer - Troubleshooting and Product Quality

Ericsson GmbH; Kraków; Hybrid; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Private medical care (Medicover)

Life insurance

Mental Help Line

Annual bonus

Cafeteria Pluxee platform

Sports activities

Job summary

Ericsson Krakow R&D Center is hiring for a software engineer in the Product Enigneering Unit CCI. You will investigate complex issues in customer deployments, perform root-cause analysis, and implement software improvements to boost reliability and observability.

You will use AI-assisted tools, contribute to testing strategies, and collaborate across teams to resolve cross-domain product issues while engaging in architecture discussions.

Qualifications

• Solid experience in software development using C++17 or later versions.
• Strong debugging and troubleshooting skills in complex software systems.
• Good understanding of software design principles, clean code, and design patterns.
• Experience with software testing, test automation, and verification methodologies.

Responsibilities

• Investigate complex technical issues identified in customer deployments, internal testing, and product verification.
• Drive root-cause analysis and connect observed symptoms with their underlying technical causes.
• Design, implement, and verify software improvements that prevent issues from recurring.
• Improve product reliability, maintainability, stability, and observability.
• Use approved AI-assisted engineering tools to support debugging, code analysis, test creation, and documentation.
• Explore opportunities to automate repetitive investigation steps and improve troubleshooting efficiency.
• Contribute to software development, debugging, testing, and verification activities.
• Collaborate across teams and technical domains to resolve cross-area product issues.
• Participate in architecture and design discussions, using insights from real product behavior.
• Strengthen automated testing and verification strategies.
• Share knowledge, support less experienced engineers, and contribute to engineering best practices.
• Propose improvements to tools, ways of working, and development efficiency.

Skills

C++17+

Debugging

Software design

Test automation

AI-assisted tools

English communication

Team collaboration

Tools

AI-assisted engineering tools

Testing frameworks

CI/CD

Job description

Join our Team

About this opportunity: Our Product Enigneering Unit CCI (RAN Compute & Cloud Infrastructure) is one of the main R&D units within Ericsson’s Radio Access Network domain. The unit is accountable for Ericsson products, including Baseband, Street Macro and Site solutions, both for SW and HW, over the full lifecycle. CCI is a competence center for common design functions (e.g. digital ASIC and FPGA, PCB layout, power, mechanics, thermal, interconnect, synchronization, security) and tools. At R&D Center Poland we develop SW system and design solutions for baseband, interconnect, security and site products. We address telecommunication business needs from around the globe by delivering innovative software (e.g. 5G/6G functionalities) meeting the highest telco quality.

What you will do:

• Investigate complex technical issues identified in customer deployments, internal testing, and product verification
• Drive root-cause analysis and connect observed symptoms with their underlying technical causes
• Design, implement, and verify software improvements that prevent issues from recurring
• Improve product reliability, maintainability, stability, and observability
• Use approved AI-assisted engineering tools to support debugging, code analysis, test creation, and documentation
• Explore opportunities to automate repetitive investigation steps and improve troubleshooting efficiency
• Contribute to software development, debugging, testing, and verification activities
• Collaborate across teams and technical domains to resolve cross-area product issues
• Participate in architecture and design discussions, using insights from real product behavior
• Strengthen automated testing and verification strategies
• Share knowledge, support less experienced engineers, and contribute to engineering best practices
• Propose improvements to tools, ways of working, and development efficiency

The skills you bring:

• Solid experience in software development using C++17 or later versions
• Strong debugging and troubleshooting skills in complex software systems
• Good understanding of software design principles, clean code, and design patterns
• Experience with software testing, test automation, and verification methodologies
• Analytical mindset and curiosity to understand how complex systems work
• Ability to independently drive technical investigations and propose practical solutions
• Openness to using AI-assisted tools to improve software development, troubleshooting, and engineering productivity
• Ownership mindset and willingness to take topics from analysis through implementation and verification
• Good communication skills and ability to collaborate across teams and technical areas
• Willingness to share knowledge and support the growth of other engineers
• Good communication skills in English (B2+, written and spoken)

What we offer:

• Work in a role that combines software development, technical analysis, and product improvement
• Gain a broad and deep understanding of product architecture and real system behavior
• Influence product quality and reliability through concrete engineering improvements
• Be part of a team that actively explores modern AI-assisted ways of working to improve product quality and development efficiency
• Work on varied and technically challenging tasks rather than repetitive development assignments
• Collaborate with experienced engineers across multiple domains and sites
• Grow your expertise in debugging, systems thinking, and end-to-end product understanding
• Have space to propose better solutions, improve ways of working, and shape engineering practices
• Work in a hybrid model, with 3 days a week from the office
• Annual bonus depending on the achievement of the company's goals and results
• Possibility to take advantage of the reduction of tax-deductible costs for creative work
• Financial awards and distinctions
• Private medical care for employee and their family (Medicover)
• Life insurance
• Mental Help Line
• Cafeteria system Pluxee platform: co-financing MultiSport or OK System card, lunch cards, and others
• Sports and integration activities (e.g. Football, Joga, raising team, climbing club)
• Company support (loans and grants)
• Possibility to participate in 3G / 4G / 5G... 6G technology projects
• Opportunity to participate in technical and interpersonal training conducted by international trainers
• Access to recognized learning platforms (Pluralsight, Skillsoft, Coursera)
• Opportunity to work in an international environment, also outside Poland

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Poland (PL) || Krakow