Site Operations Coordinator (m/f/d)

Kapten & Son; gmina Bolesławiec; On-site; PLN 60,000 - 100,000; Full time

Benefits offered by this job

Corporate benefits

Employee discounts

Job summary

Kapten & Son seeks a hands-on operations lead to join our on-site team at our logistics partner's warehouse. You will implement brand standards in daily fulfillment, coordinate with warehouse management, and shape three core operational areas from the ground up.

In this role you’ll build processes for returns quality, monitor KPIs, and drive continuous improvement while maintaining strong collaboration with the logistics partner and central teams.

Qualifications

• 1–3 years experience in warehouse logistics or 3PL/e-commerce
• Experience building processes and working standards
• Collaborating with external logistics service providers
• Solid understanding of goods flows, order processing and returns management
• Proficient with warehouse, ERP or inventory systems and MS Office/Excel
• Hands-on mentality and structured way of working
• Very good Polish and good English; German is a plus

Responsibilities

• Represent Kapten & Son on-site at our external logistics partner's warehouse
• Build returns and quality processes with clear inspection criteria and classifications
• Structure a customization area with procedures and quality standards
• Make performance visible by monitoring KPIs and service levels
• Ensure and advance quality through regular checks and collaboration with the partner logistics team

Skills

Warehouse logistics

3PL experience

Process development

ERP systems

MS Office/Excel

Structured work style

Assertive yet collaborative

Polish

English

Tools

ERP system

MS Office/Excel

Job description

Be(come) the Experience – Bringing our brand standards straight to the warehouse.

We are Kapten & Son. With over 250 Kaptens, we work every day to become Europe's leading D2C lifestyle brand. Our products accompany people through their everyday experiences – and you make sure that behind the scenes, everything runs the way our brand and our customers deserve: reliably, with a sharp eye for quality and a genuine hands‑on attitude.

Start:

immediately

Your Kapten Experience includes

• Representing Kapten & Son on-site: You are the extended arm of our brand at our external logistics partner's warehouse – coordinating priorities, aligning daily with warehouse management and ensuring our requirements are consistently implemented in day‑to‑day operations.
• Building returns & quality processes: You develop clear inspection criteria and decision frameworks for returns assessment, classify goods into A, B and C categories, and organise professional refurbishment – including training the service provider's staff.
• Structuring a customisation area: You build a dedicated product customisation area from the ground up – with your own processes, work instructions and quality standards, developed in close collaboration with the logistics partner.
• Making performance visible: You monitor relevant KPIs and service levels, identify bottlenecks early, document process deviations and elevate when needed – so we always have full transparency.
• Ensuring and advancing quality: You conduct regular quality checks on incoming goods and before dispatch, provide technical guidance to staff and actively drive continuous improvement in our collaboration with the logistics partner.

What's already in your bag

• 1–3 years experience in warehouse logistics, fulfillment, supply chain or operational logistics management – ideally in a 3PL or e-commerce environment
• Proven experience in building processes and working standards, as well as collaborating with external logistics service providers
• Solid understanding of goods flows, order processing and returns management; experience in quality inspection or goods classification is a plus
• Confident handling of warehouse, ERP or inventory management systems as well as MS Office/Excel
• Hands‑on mentality, structured way of working and the ability to assert yourself while maintaining a collaborative communication style
• Very good Polish and good English skills; German is a plus

What awaits you

• Employment with Kapten & Son: A key role with real responsibility at the intersection of brand, logistics and product quality
• Room to shape things: The opportunity to build three important operational areas from scratch and truly make them your own
• Short decision paths: Close collaboration with central teams and fast decision‑making processes
• Visible impact: You directly influence returns quality, the customer experience and fulfillment performance
• Growth: Personal development opportunities and quarterly feedback conversations
• Perks: Corporate benefits and employee discounts

Ready to join the crew?

Being a Kapten by heart means being there for each other, acting with passion and taking ownership where it truly matters. If you're ready to bring our brand standards to life on-site and build operational processes from the ground up – Carolin looks forward to hearing from you.

Be the experience.

Find out more about us as an employer at @kaptenandson.career