Services Commercial Specialist

QAD; Wrocław; On-site; PLN 120,000 - 180,000; Full time

Job summary

QAD is seeking an analytical Commercial Services Specialist in Poland to anchor our Services Deal Desk and commercial operations. You will act as the operational bridge between Sales, Professional Services, and Finance to structure consulting engagements, SOWs, and budgets for profitability.

You will own deal qualification, draft scopes, and maintain data integrity in CRM (Salesforce) and Jira, ensuring accurate margins and smooth day-one handovers to project teams in a fast-growing SaaS

Qualifications

• 2+ years in commercial operations or deal desk within a B2B SaaS/tech setting.
• Understanding of margin models, time-and-materials vs fixed-fee, revenue recognition.
• CRM and workflow tools familiarity (Salesforce, Jira) with strong Excel/Sheets modeling.
• Excellent written and spoken English; attention to contract accuracy.
• Bachelor's degree in Business, Finance, or related field (or equivalent).

Responsibilities

• Own Services Deal Desk and anchor commercial operations between Sales, Services, and Finance.
• Draft and quality-check SOWs, Work Orders, and project profitability sheets.
• Maintain CRM and Jira records for deal velocity and milestones.
• Coordinate handovers to project managers and delivery consultants.
• Define scope and resource estimates for standard engagements.

Skills

Commercial operations

SaaS/Tech deal desk

CRM (Salesforce)

Jira

Excel / Google Sheets

Education

Bachelor's degree in Business Administration, Finance, Management, or related field

Tools

Salesforce

Jira

Excel

Google Sheets

Job description

Organization Overview

Company Description

At QAD | Redzone, we are transforming manufacturing operations worldwide. Our frontline manufacturing technology empowers plant-floor teams to drive productivity, improve operational efficiency, and build a culture of continuous improvement. As we scale our global reach, our Professional Services team ensures seamless execution from deal shaping to customer delivery.

Job Description

We are seeking an analytical, detail-oriented Commercial Services Specialist based in Poland to anchor our Services Deal Desk and commercial operations. In this role, you will act as the operational bridge between Sales, Professional Services, and Finance—ensuring consulting engagements, Statements of Work (SOWs), and project budgets are structured for operational excellence and commercial profitability.

If you thrive on bringing structure to fast-moving pipelines, mastering deal logistics, and translating customer needs into clear, actionable scopes of work, this is the role for you.

What You Will Do

• Commercial Deal Enablement: Partner directly with Sales and Services leaders to shape consulting opportunities, run deal qualification, and prepare Services Deal Reviews with thorough risk and margin assessments.
• Contract & Scope Architecture: Draft, refine, and quality-check Statements of Work (SOWs), Work Orders, and project profitability margin sheets, routing them through formal approvals and signatures.
• Pipeline & Delivery Hygiene: Own and maintain CRM funnels (Salesforce) and Jira project records to track deal velocity, milestones, and opportunity statuses with high data integrity.
• Cross-Functional Handovers: Facilitate structured "Selling-to-Delivery" handovers to set project managers and delivery consultants up for day-one success.
• Scoping for High-Velocity Projects: Define scope, implementation assumptions, resource estimates, and customer-facing presentations for standard and mid-sized engagements.

Qualifications

• Experience: 2+ years of professional experience in commercial operations, professional services deal desk, sales operations, or project coordination within an international B2B SaaS or tech organization.
• Commercial Acumen: Solid understanding of professional services margin models, time-and-materials vs. fixed-fee structures, basic revenue recognition, and contract risk evaluation.
• System Savvy: Working familiarity with CRM platforms (Salesforce preferred), workflow tracking tools (Jira), and advanced proficiency in Google Sheets / Excel (modeling project margins and resource estimates).
• Communication & Precision: Flawless professional written and verbal English communication skills, with an eye for spotting contract discrepancies and operational bottlenecks.
• Education: Bachelor’s degree in Business Administration, Finance, Management, or a related discipline (or equivalent practical experience).

Additional Information

• Comprehensive programs supporting health, wellness, and work-life balance.
• A high-impact seat inside a rapid-growth SaaS organization leading modern manufacturing tech.
• A flat, transparent culture where execution, ownership, and practical solutions win over hierarchy.
• Competitive compensation aligned with your expertise and Polish market benchmarks.

About QAD

QAD | Redzone is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. With three core pillars — Redzone (frontline empowerment), Adaptive Applications (the intelligent backbone), and Champion AI (Agentic AI for manufacturing) — QAD | Redzone helps manufacturers operate with Champion Pace, achieving measurable productivity, resilience, and growth in just 90 days. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.