ServiceNow Solution Architect (f/m/x)

Sii Poland; Wrocław; Hybrid; PLN 240,000 - 360,000; Full time

Benefits offered by this job

Great Place to Work

Solid financial situation

Contracts with the biggest brands

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Profit sharing

Passion Sponsorship program

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Medical care

Job summary

Sii Poland is hiring a Senior ServiceNow Architect to shape the global ServiceNow architecture, emphasizing cross-module design, governance, security, and automation in a regulated enterprise context.

You will define standards and drive scalable ITSM solutions, collaborating with Platform Owner, Product Owner, and Enterprise Architect. Hybrid work model applies, with on-site presence required for Warsaw-based staff.

Qualifications

• Min. 5 years of ServiceNow experience (architecture / development / implementations).
• ServiceNow certifications CSA, CAD, CIS, CMA; CTA preferred; experience in regulated environments.
• Experience designing secure integrations for highly compliant organizations.
• Very good English (minimum B2).
• Polish language fluency; hybrid work model with Warsaw presence (3 days in-office).

Responsibilities

• Defining and developing the architecture of the ServiceNow platform in line with business strategy.
• Designing scalable solutions including ITSM, CMDB, HRSD, IRM/GRC, CSM, and integrations.
• Establishing architectural standards, patterns, and documentation, and supporting teams in delivery.
• Collaborating with stakeholders on governance and security.
• Building a cohesive ITSM model and optimizing processes through automation.

Skills

Architecture design

Cross-module design

Security governance

Automation

Stakeholder collaboration

Education

ServiceNow CSA/CAD/CIS/CMA certifications; CTA preferred

Tools

ServiceNow

ITSM/CMDB knowledge

Job description

Join the project being implemented for the financial industry. The goal is to develop and standardize the ServiceNow platform on an enterprise scale, with a focus on architecture, security, and regulatory compliance. The role involves designing cross-module solutions and defining standards and best practices. The most exciting aspect of the project is the opportunity to shape the global architecture of ServiceNow, including the use of AI (GenAI) and automation.

Your tasks

• Defining and developing the architecture of the ServiceNow platform in line with business strategy
• Designing scalable solutions including ITSM, CMDB, HRSD, IRM/GRC, CSM, and integrations
• Establishing architectural standards, patterns, and documentation, and supporting teams in delivery
• Collaborating with stakeholders (Platform Owner, Product Owner, Enterprise Architect) on governance and security
• Building a cohesive ITSM model and optimizing processes through automation

Requirements

• Min. 5 years of experience in the ServiceNow area (architecture / development / implementations)
• ServiceNow certifications (CSA, CAD, CIS, CMA; CTA preferred) and experience working in a regulated environment
• Experience in designing secure integrations and solutions for organizations with high compliance requirements
• Very good command of English – minimum B2 level
• Willingness to work in a hybrid model: people from Warsaw at least 3 days a week from the office, those from outside Warsaw at least 1 day a week
• Required to be located in Poland and fluent in Polish

Job no. JOB-4ZCXL

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care