ServiceNow Solution Architect (f/m/x)

Sii Poland; Lublin; Hybrid; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Great Place to Work

Solid financial situation

Contracts with top brands

Centre of internal trainings

Many experts to learn from

Open management team

Profit sharing

Passion Sponsorship program

Regular integration events

Job summary

Sii Poland is hiring a Senior ServiceNow Architect to define and develop enterprise-wide platform architecture. You will design cross-module solutions and establish standards for governance, security, and compliance within the ServiceNow ecosystem.

In this role, you will collaborate with Platform Owner, Product Owner, and Enterprise Architect and focus on automation to optimize ITSM processes. Fluency in English (B2) and Polish are required, with hybrid work expectations.

Qualifications

• Min. 5 years of ServiceNow experience (architecture / development / implementations).
• Experience in a regulated environment is required.
• Designing secure integrations and solutions for high compliance organizations.
• Very good command of English (minimum B2).
• Willingness to hybrid work: 3+ days in Warsaw office or 1 day outside Warsaw.

Responsibilities

• Define and develop the ServiceNow platform architecture aligned with business strategy.
• Design scalable cross-module solutions: ITSM, CMDB, HRSD, IRM/GRC, CSM, and integrations.
• Set architectural standards, patterns, and documentation; support delivery teams.
• Collaborate with Platform Owner, Product Owner, and Enterprise Architect on governance and security.
• Build a consistent ITSM model and optimize processes via automation.

Skills

ServiceNow architecture

IT architecture

Security

Regulatory compliance

Stakeholder collaboration

English (B2)

Hybrid work planning

Education

CSA certification

CAD certification

CIS certification

CMA certification

Tools

ServiceNow

Job description

Join a project for the financial sector. The goal is to develop and standardize the ServiceNow platform enterprise-wide, focusing on architecture, security, and regulatory compliance. The role involves designing cross-module solutions and defining standards and best practices. The most exciting aspect of the project is the opportunity to shape the global ServiceNow architecture, including the use of AI (GenAI) and automation.

Your tasks

• Defining and developing the ServiceNow platform architecture in line with business strategy
• Designing scalable solutions including ITSM, CMDB, HRSD, IRM/GRC, CSM, and integrations
• Setting architectural standards, patterns, and documentation, and supporting delivery teams
• Collaborating with stakeholders (Platform Owner, Product Owner, Enterprise Architect) on governance and security
• Building a consistent ITSM model and optimizing processes through automation

Requirements

• Min. 5 years of experience in ServiceNow (architecture / development / implementations)
• ServiceNow certifications (CSA, CAD, CIS, CMA; CTA is a plus) and experience working in a regulated environment
• Experience designing secure integrations and solutions for organizations with high compliance requirements
• Very good command of English – minimum B2 level
• Willingness to work in a hybrid model: at least 3 days a week from the office for Warsaw residents, at least 1 day a week for those outside Warsaw
• Required to be located in Poland and fluent in Polish

Job no. JOB-GKN2A

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care