ServiceNow Platform Engineer — AI & Integrations

Atos; Wrocław; Hybrid; PLN 260,000 - 480,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Training & certifications

Job summary

Atos is seeking an experienced Platform Engineer - ServiceNow to join our global team in Poland. You will design, build, and support ServiceNow capabilities across enterprise environments, delivering scalable integrations, AI-assisted automation, and secure platform solutions.

The role requires hands-on expertise in ServiceNow development, integrations, security, and enterprise-grade architecture, with a focus on delivering prime platform services and collaborating with stakeholders.

Qualifications

• At least 5 years of hands-on ServiceNow platform experience.
• Strong experience in ServiceNow platform engineering, enterprise integration, application development, or automation.
• Advanced knowledge of Workflow Data Fabric, Integration Hub, Workflow Studio, Flow Designer, MID Server, REST/SOAP APIs, Scripted REST APIs, Import Sets, and Transform Maps.
• Strong ServiceNow development skills, including JavaScript, Glide APIs, scoped applications, data modelling, debugging, and performance analysis.
• Experience designing and delivering complex ServiceNow integrations in enterprise environments.
• Knowledge of ServiceNow security, including roles, ACLs, OAuth, certificates, encryption, credential management, audit logging, and secure coding practices.
• Experience with ServiceNow AI or automation capabilities such as Virtual Agent, Now Assist, AI Search, AI agents, or conversational workflows.

Responsibilities

• Designing, building, configuring, and supporting ServiceNow platform capabilities across enterprise environments.
• Developing reusable platform services using App Engine, Flow Designer, Workflow Studio, scoped applications, business rules, Script Includes, and ServiceNow APIs.
• Designing and implementing integrations using Workflow Data Fabric, Integration Hub, MID Server, REST/SOAP APIs, webhooks, import sets, transform maps, and event-driven patterns.
• Supporting intelligent automation and AI capabilities, including Virtual Agent, Now Assist, AI Search, AI agents, and conversational workflows.
• Integrating ServiceNow workflows with enterprise systems, connected assets, IoT/OT environments, robotics, and other physical-AI platforms where required.
• Ensuring platform security through proper access controls, role design, authentication, encryption, credential management, and secure integration practices.
• Monitoring and improving platform performance, scalability, technical debt, and upgrade readiness.
• Supporting DevOps, release management, CI/CD, Automated Test Framework, testing, deployments, upgrades, and operational handover.
• Collaborating with architects, cybersecurity teams, data teams, AI specialists, developers, operations teams, vendors, and customer stakeholders.
• Providing technical guidance, contributing to reusable standards and accelerators, and supporting customer-facing activities such as workshops, demonstrations, estimates, and pre-sales discussions.

Skills

ServiceNow platform engineering

Enterprise integration

Application development

Automation

Workflow Data Fabric

Integration Hub

Flow Designer

MID Server

REST/SOAP APIs

Scripted REST APIs

Import Sets

Transform Maps

JavaScript

Glide APIs

Data modelling

Security (OAuth, certificates)

ServiceNow AI/automation

Education

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

Job description

Atos is seeking an experienced Platform Engineer - ServiceNow to join our global team in Poland. You will design, build, and support ServiceNow capabilities across enterprise environments, delivering scalable integrations, AI-assisted automation, and secure platform solutions.

The role requires hands-on expertise in ServiceNow development, integrations, security, and enterprise-grade architecture, with a focus on delivering prime platform services and collaborating with stakeholders.