ServiceNow Lead Business Analyst (f/m/x)

Sii Poland; Bydgoszcz; Hybride; PLN 180 000 - 260 000; Plein temps

Avantages offerts par ce poste

Great Place to Work

Centre of internal trainings

Profit sharing

Medical care

Open and accessible management team

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Résumé du poste

Sii Poland is seeking an experienced Lead Business Analyst to drive a large platform connecting multiple processes in a financial organization. You will lead three ServiceNow business analysts and collaborate directly with the Platform Owner and Architect.

You will organize discovery sessions and workshops with stakeholders, translate business requirements into processes and user stories, refine the backlog, and promote an OOTB-first approach while ensuring consistency across platform modules.

Qualifications

• Minimum 7 years of IT experience, including team management.
• Knowledge of the ServiceNow platform; ITSM/CSM and/or Risk/Privacy experience.
• Ability to lead a team of business analysts and collaborate with stakeholders.
• Experience in workshops and analyzing business requirements.
• Translate business needs into requirements for the development team.
• Polish and English at C1 level.
• Willingness to work from the office in Warsaw at least once a week.

Responsabilités

• Lead and coordinate the work of a team of three ServiceNow business analysts.
• Collaborate with the Platform Owner and Architect to design the platform.
• Organize discovery sessions and workshops with stakeholders.
• Oversee business and functional requirements and translate them into processes and user stories.
• Refine the backlog, prioritizing and clarifying the scope of requirements.
• Conduct fit-gap analysis and promote an OOTB-first approach.
• Ensure process consistency across platform modules.
• Support the next stages of platform development.

Connaissances

ServiceNow

ITSM/CSM

Stakeholder mgmt

Workshop facilitation

Backlog refinement

Requirements translation

Polish & English (C1)

Outils

ServiceNow Platform

Description du poste

We are looking for an experienced person for the position of Lead Business Analyst for a key role in building a large platform connecting multiple processes in a financial organization. As part of the team, you will lead a group of three ServiceNow business analysts and collaborate directly with the Platform Owner and Architect.

Your tasks

• Leading and coordinating the work of a team of three ServiceNow business analysts
• Collaborating with the Platform Owner and Architect to design the platform
• Organizing discovery sessions and workshops with stakeholders
• Overseeing business and functional requirements and translating them into processes and user stories
• Refining the backlog, prioritizing, and clarifying the scope of requirements
• Conducting fit-gap analysis and promoting an OOTB-first approach
• Ensuring process consistency across platform modules
• Supporting the next stages of platform development

Requirements

• Minimum 7 years of experience in IT, including team management
• Knowledge of the ServiceNow platform and experience in ITSM/CSM and/or Risk/Privacy
• Ability to lead a team of business analysts and collaborate with various stakeholders
• Experience in conducting workshops and analyzing business requirements
• Ability to translate business needs into requirements for the development team
• Very good command of Polish and English at C1 level
• Willingness to work from the office in Warsaw at least once a week

Job no. JOB-77XB7

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care