ServiceNow Lead Business Analyst (f/m/x)

Sii Poland; Poznań; Híbrido; PLN 190 000 - 230 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Great Place to Work

Solid financial situation

Contracts with the biggest brands

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Profit sharing

Passion Sponsorship program

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Medical care

Resumo da oferta

Sii Poland is seeking an experienced Lead Business Analyst to guide a team of three ServiceNow analysts and work closely with the Platform Owner and Architect to shape a large platform in a financial setting.

You will organize discovery sessions, translate business needs into actionable requirements, and maintain backlog clarity to drive platform delivery across modules. Collaboration with stakeholders is essential.

Qualificações

• At least 7 years in IT with team leadership experience.
• Strong knowledge of the ServiceNow platform, ITSM/CSM and/or Risk/Privacy.
• Proven ability to lead analysts and collaborate with stakeholders.
• Experience running workshops and capturing business requirements.
• Ability to translate business needs into development-ready requirements.
• Fluent Polish and English (C1).
• Willingness to work from the office in Warsaw at least once a week.

Responsabilidades

• Lead and coordinate a team of three ServiceNow business analysts.
• Collaborate with Platform Owner and Architect to design the platform.
• Organize discovery sessions and stakeholder workshops.
• Oversee business and functional requirements and translate into processes and user stories.
• Refine the backlog, prioritize scope, and clarify requirements.
• Conduct fit-gap analysis and promote an out-of-the-box-first approach.
• Ensure process consistency across platform modules.
• Support the next stages of platform development.

Conhecimentos

Team leadership

Stakeholder collaboration

Workshop facilitation

Requirements translation

ServiceNow knowledge

ITSM/CSM knowledge

Polish language

English language

Ferramentas

ServiceNow

Descrição da oferta de emprego

We are looking for an experienced person for the position of Lead Business Analyst for a key role in building a large platform connecting multiple processes in a financial organization. As part of the team, you will lead a group of three ServiceNow business analysts and collaborate directly with the Platform Owner and Architect.

Your tasks

• Leading and coordinating the work of a team of three ServiceNow business analysts
• Collaborating with the Platform Owner and Architect to design the platform
• Organizing discovery sessions and workshops with stakeholders
• Overseeing business and functional requirements and translating them into processes and user stories
• Refining the backlog, prioritizing, and clarifying the scope of requirements
• Conducting fit-gap analysis and promoting an OOTB-first approach
• Ensuring process consistency across platform modules
• Supporting the next stages of platform development

Requirements

• Minimum 7 years of experience in IT, including team management
• Knowledge of the ServiceNow platform and experience in ITSM/CSM and/or Risk/Privacy
• Ability to lead a team of business analysts and collaborate with various stakeholders
• Experience in conducting workshops and analyzing business requirements
• Ability to translate business needs into requirements for the development team
• Very good command of Polish and English at C1 level
• Willingness to work from the office in Warsaw at least once a week

Job no. JOB-77XB7

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care