ServiceNow Developer with IRM (f/m/x)

Sii Poland; Kraków; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Great Place to Work

Solid financial situation

Contracts with the biggest brands

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Profit sharing

Passion Sponsorship program

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Medical care

Job summary

Sii Poland is seeking an experienced ServiceNow Developer to join the ServiceNow team. You will work on ITSM/ITOM/IRMS modules, execute platform upgrades, and contribute to automation and integrations across ServiceNow environments in Poland and Europe.

In this role, you will configure risk and compliance in IRM, participate in design reviews and Scrum meetings, and develop scripts and dashboards to enhance end-user experience while maintaining high standards of documentation and testing.

Qualifications

• Minimum 5 years of experience as a ServiceNow Developer.
• Experience with core ServiceNow modules: Incident, Problem, Change, SLAM, CMDB, Knowledge, Service Request.
• Experience with ServiceNow IRM module including Risk/Policy/Compliance/Audit/Vendor Risk Management.
• Ability to configure risk statements, controls, KRIs, and IRM dashboards.
• Organized and focused, with strong communication skills.
• Polish and English fluency; residency in Poland.

Responsibilities

• Creating and maintaining documentation of ServiceNow configurations and processes.
• Participating in testing, deployment, and Scrum ceremonies.
• Performing administration, configuration, and integration tasks in ServiceNow (security, workflows, data, REST/SOAP).
• Developing server-side and client scripts (Business Rules, UI Actions, ACLs, UI Policies, UI Pages).
• Building and refining Flows/Workflows, portals, and dashboards.

Skills

Strong analytical skills

Fluency in Polish and English

Tools

Incident Management

Problem Management

Change Management

Service Level Management

CMDB

Knowledge Management

Service Request Management

IRRMM / IRM (Integrated Risk Management)

Job description

The ServiceNow team at Sii delivers services to clients across various industries in Europe and the United States. We specialize in enhancing customer platforms, optimizing and digitalizing process workflows, and expanding the platforms used within our clients’ organizations. Our expertise covers the following modules: ITSM, ITOM, ITAM, HRSD, SecOps, SPM, and IRM within the ServiceNow ecosystem.

At Sii, all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal and fair treatment of everyone, regardless of legally protected characteristics. We actively promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Your tasks

• Creating and maintaining existing documentation
• Taking part in the testing and deployment activities
• Participating in requirement analysis and review sessions, design reviews, and Scrum meetings
• Executing platform upgrades, including skipped records review
• Performing administration duties, configuration tasks, and general activities in ServiceNow, including standard configuration, security, workflow, data management, and integration
• Identifying opportunities for potential automation to enhance the end-user experience with the platform
• Developing scripts in various areas (Business Rules, UI Actions, Access Control Lists, UI Policies, UI Pages)
• Creating, customizing, and modifying Flow/Workflow, portals, and widgets
• Setting up dashboards with reporting capabilities
• Integrating with 3rd-party tools and other ServiceNow instances (including out-of-the-box APIs and REST/SOAP web services)
• Validating the technical solution before deployment

Requirements

• Minimum 5 years of experience as a ServiceNow Developer
• Experience with core ServiceNow modules, including Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, and Service Request Management
• Previous work with the ServiceNow IRM (Integrated Risk Management) module, including configuration of Risk Management, Policy and Compliance Management, Audit Management, and Vendor Risk Management
• Knowledge of risk assessment methodologies, control testing, issue management, and implementation of compliance frameworks within ServiceNow IRM
• Ability to configure risk statements, control objectives, risk indicators (KRI), and reporting dashboards in IRM
• An organized and focused approach to work
• Strong analytical and communication skills
• Fluency in Polish and English is required
• Residing in Poland required

Nice to have

• Relevant ServiceNow certifications

Job no. JOB-RB2T4

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care