ServiceNow Developer with IRM (f/m/x)

Sii Poland; Białystok; On-site; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Great Place to Work

Centre of internal trainings

Profit sharing

Medical care

Regular integration events and trips

Open and accessible management team

Job summary

Sii Poland is seeking an experienced ServiceNow Developer to join our team. You will work on ITSM and IRM modules, perform upgrades, and implement automations to enhance platform capabilities.

The role requires strong scripting skills, dashboards, and REST/SOAP integrations, with fluent Polish and English and residence in Poland. Join a diverse, collaborative environment in a company that values equal opportunity and professional growth.

Qualifications

• Minimum 5 years of experience as a ServiceNow Developer.
• Experience with core ServiceNow modules: Incident, Problem, Change, Service Level, CMDB, Knowledge, and Service Request Management.
• Experience with ServiceNow IRM (Integrated Risk Management) including Risk, Policy & Compliance, Audit, and Vendor Risk Management.
• Ability to configure risk statements, controls, KRIs, and dashboards in IRM.
• Strong analytical and communication skills; organized and focused.

Responsibilities

• Create and maintain documentation for the ServiceNow platform.
• Participate in testing and deployment activities.
• Attend requirement analysis, design reviews, and Scrum meetings.
• Execute platform upgrades and skipped records review.
• Perform admin and configuration tasks in ServiceNow: security, workflows, data, and integration.
• Identify automation opportunities to improve end-user experience.
• Develop scripts for Business Rules, UI Actions, ACLs, UI Policies, and UI Pages.
• Create and customize Flow/Workflow, portals, and widgets.
• Set up dashboards with reporting capabilities.
• Integrate with 3rd-party tools and external ServiceNow instances via APIs.

Skills

ServiceNow

Incident Mgmt

Problem Mgmt

Change Mgmt

CMDB

Knowledge Mgmt

IRM

Risk assessment

Dashboards

REST/SOAP

Tools

REST APIs

SOAP APIs

Scripting (Business Rules/UI Actions)

Job description

The ServiceNow team at Sii delivers services to clients across various industries in Europe and the United States. We specialize in enhancing customer platforms, optimizing and digitalizing process workflows, and expanding the platforms used within our clients' organizations. Our expertise covers the following modules: ITSM, ITOM, ITAM, HRSD, SecOps, SPM, and IRM within the ServiceNow ecosystem.

At Sii, all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal and fair treatment of everyone, regardless of legally protected characteristics. We actively promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Your tasks

• Creating and maintaining existing documentation
• Taking part in the testing and deployment activities
• Participating in requirement analysis and review sessions, design reviews, and Scrum meetings
• Executing platform upgrades, including skipped records review
• Performing administration duties, configuration tasks, and general activities in ServiceNow, including standard configuration, security, workflow, data management, and integration
• Identifying opportunities for potential automation to enhance the end-user experience with the platform
• Developing scripts in various areas (Business Rules, UI Actions, Access Control Lists, UI Policies, UI Pages)
• Creating, customizing, and modifying Flow/Workflow, portals, and widgets
• Setting up dashboards with reporting capabilities
• Integrating with 3rd-party tools and other ServiceNow instances (including out-of-the-box APIs and REST/SOAP web services)
• Validating the technical solution before deployment

Requirements

• Minimum 5 years of experience as a ServiceNow Developer
• Experience with core ServiceNow modules, including Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, and Service Request Management
• Previous work with the ServiceNow IRM (Integrated Risk Management) module, including configuration of Risk Management, Policy and Compliance Management, Audit Management, and Vendor Risk Management
• Knowledge of risk assessment methodologies, control testing, issue management, and implementation of compliance frameworks within ServiceNow IRM
• Ability to configure risk statements, control objectives, risk indicators (KRI), and reporting dashboards in IRM
• An organized and focused approach to work
• Strong analytical and communication skills
• Fluency in Polish and English is required
• Residing in Poland required

Nice to have

• Relevant ServiceNow certifications

Job no. JOB-RB2T4

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care