ServiceNow Developer with IRM (f/m/x)

Sii Poland; Piła; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Great Place to Work

Medical care

Center of internal trainings

Profit sharing

Open management team

Job summary

Sii Poland is seeking a Senior ServiceNow Developer to join our Europe-wide team. You will configure, customize, and upgrade the ServiceNow platform, with a focus on ITSM, ITOM, IRM, and integrations, collaborating with stakeholders across functions.

The role requires five+ years of hands-on ServiceNow experience, strong analytical and communication skills, and fluency in Polish and English. Candidates should reside in Poland and work from our Piła office in a dynamic, inclusive environment.

Qualifications

• Minimum 5 years of experience as a ServiceNow Developer.
• Experience with core ServiceNow modules: Incident, Problem, Change, SLAM, CMDB, Knowledge, Service Request.
• Previous work with ServiceNow IRM: Risk, Policy/Compliance, Audit, Vendor Risk.
• Knowledge of risk assessment, control testing, issue management, and compliance in IRM.
• Ability to configure risk statements, KRIs, and dashboards in IRM.
• Strong organizational and communication skills.
• Polish and English fluency; Poland residency required.

Responsibilities

• Create and maintain documentation for ServiceNow projects.
• Participate in testing and deployment activities.
• Attend requirement analysis, design reviews, and Scrum meetings.
• Perform platform upgrades including skipped records review.
• Handle administration, configuration, security, workflow, data and integrations in ServiceNow.
• Identify automation opportunities to improve user experience.
• Develop scripts: Business Rules, UI Actions, ACLs, UI Policies, UI Pages.
• Create, customize, and modify Flow/Workflow, portals, widgets.
• Set up dashboards with reporting capabilities.
• Integrate with 3rd-party tools and REST/SOAP web services.
• Validate technical solutions prior to deployment.

Skills

ServiceNow development

Analytical thinking

Communication

Polish language

English language

Tools

Incident Management

Problem Management

Change Management

CMDB

Knowledge Management

Service Request Management

ServiceNow IRM

Job description

The ServiceNow team at Sii delivers services to clients across various industries in Europe and the United States. We specialize in enhancing customer platforms, optimizing and digitalizing process workflows, and expanding the platforms used within our clients' organizations. Our expertise covers the following modules: ITSM, ITOM, ITAM, HRSD, SecOps, SPM, and IRM within the ServiceNow ecosystem.

At Sii, all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal and fair treatment of everyone, regardless of legally protected characteristics. We actively promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Your tasks

• Creating and maintaining existing documentation
• Taking part in the testing and deployment activities
• Participating in requirement analysis and review sessions, design reviews, and Scrum meetings
• Executing platform upgrades, including skipped records review
• Performing administration duties, configuration tasks, and general activities in ServiceNow, including standard configuration, security, workflow, data management, and integration
• Identifying opportunities for potential automation to enhance the end-user experience with the platform
• Developing scripts in various areas (Business Rules, UI Actions, Access Control Lists, UI Policies, UI Pages)
• Creating, customizing, and modifying Flow/Workflow, portals, and widgets
• Setting up dashboards with reporting capabilities
• Integrating with 3rd-party tools and other ServiceNow instances (including out-of-the-box APIs and REST/SOAP web services)
• Validating the technical solution before deployment

Requirements

• Minimum 5 years of experience as a ServiceNow Developer
• Experience with core ServiceNow modules, including Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, and Service Request Management
• Previous work with the ServiceNow IRM (Integrated Risk Management) module, including configuration of Risk Management, Policy and Compliance Management, Audit Management, and Vendor Risk Management
• Knowledge of risk assessment methodologies, control testing, issue management, and implementation of compliance frameworks within ServiceNow IRM
• Ability to configure risk statements, control objectives, risk indicators (KRI), and reporting dashboards in IRM
• An organized and focused approach to work
• Strong analytical and communication skills
• Fluency in Polish and English is required
• Residing in Poland required

Nice to have

• Relevant ServiceNow certifications

Job no. JOB-RB2T4

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care