ServiceNow Developer (f/m/x)

Sii Poland; Kraków; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Great workplace

Profit sharing

Centre of internal trainings

Mentorship program

Professional growth opportunities

Job summary

Sii Poland is seeking a ServiceNow Developer to join our ServiceNow Team working on projects across Europe and the United States. You will work on ITSM/ITOM/ITAM/HRSD/SecOps/SPM modules, focusing on configuration, scripting, workflows, dashboards, and integrations on the ServiceNow platform.

Your tasks include analyzing requirements, documenting technical solutions, and developing and administering ServiceNow with a focus on automation and user experience.

Qualifications

• Minimum 2 years of experience as a ServiceNow Developer.
• Strong knowledge of Incident, Problem, Change, Service Level, CMDB, Knowledge, and Service Request Management modules.

Responsibilities

• Analyze development needs and participate in requirement analysis and SCRUM meetings.
• Create and maintain technical documentation and solution validation before deployment.
• Develop and administer ServiceNow configurations, security, data management, workflows, and integrations (REST/SOAP).
• Build solutions, scripting (Business Rules, UI Actions, ACLs), Flow/Workflow, dashboards and reports.
• Ensure compliance with development standards and identify automation opportunities.
• Provide testing support, deployment activities, and mentor junior team members.

Skills

Analytical skills

Communication skills

English fluency

Polish fluency

Tools

REST API

SOAP API

ServiceNow

Job description

ServiceNow Team at Sii provides services to customers from various industries in Europe and the United States. We specialize in improving customer platforms, optimizing and digitizing process flows, and expanding platforms used within the customer organization. Our experience spans ITSM / ITOM / ITAM / HRSD / SecOps / SPM modules. As a ServiceNow Developer, you will join the team working on many projects utilizing various modules and applications on the ServiceNow platform. Don’t miss this exciting opportunity!

Your tasks

• Analyzing and participating in review sessions – analyzing development needs and taking part in requirement analysis, design reviews, and SCRUM meetings
• Creating and maintaining documentation and technical solution validation before deployment
• Developing and administering ServiceNow, including configuration, security, data management, workflow, integrations (REST/SOAP), platform upgrades, and skipped record reviews
• Developing solutions, scripting (Business Rules, UI Actions, ACLs, etc.), Flow/Workflow creation, portals, widgets, and dashboards with reporting capabilities
• Ensuring compliance with internal development standards and identifying automation opportunities to improve user experience
• Providing support in testing, deployment activities, and mentoring of less-experienced team members

Requirements

• Minimum 2 years of experience as a ServiceNow Developer
• Experience with core ServiceNow modules like Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, and Service Request Management
• Methodical and focused approach to work
• Good analytical and communication skills
• Excellent command of English, enabling effective and fluent communication
• Fluent Polish required
• Residing in Poland required

Nice to have

• Respective ServiceNow certifications

Job no. JOB-PG6JA

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care