ServiceNow APM & Governance Analyst (Remote/Hybrid)

Aon Corporation; Poland; Hybrid; PLN 90,000 - 130,000; Full time

Job summary

Aon sp. z o.o. in Krakow is seeking a ServiceNow Application Portfolio & Governance Analyst to support accuracy, structure, and governance of application and service data in ServiceNow. You will work with IT teams to align applications, services and business capabilities, and deliver insights through dashboards for governance forums and IT leadership.

This full-time role focuses on data quality, CMDB, service mapping, and continuous improvement, offering hybrid or remote work options.

Qualifications

• 3-6 years of experience in IT with exposure to application portfolio management, service management, or IT governance.
• Hands-on experience as a ServiceNow Administrator including owning and governing the platform.
• Strong understanding of ServiceNow data model and backend architecture.
• Proven experience managing Application Portfolio Management (APM) and services within ServiceNow (i.e., CMDB or service mapping).
• Good understanding of IT service management concepts, including applications, services, and configuration management.
• Strong attention to detail with the ability to manage and improve data accuracy and quality.
• Ability to analyze data, present insights clearly, and collaborate effectively with stakeholders.

Responsibilities

• Maintain and govern APM data within ServiceNow, keeping records accurate and up to date.
• Manage lifecycle statuses to support portfolio decisions on investment and retirement.
• Identify duplicates and obsolete apps and provide optimization recommendations.
• Ensure accurate mapping between applications, services, and business capabilities.
• Support CMDB and ServiceNow data governance, including data quality monitoring and remediation.
• Develop dashboards and reports to support governance forums and IT leadership decisions.
• Collaborate with owners, managers, architects, and stakeholders to improve portfolio transparency.
• Assist in defining and enforcing APM and service management processes and governance.
• Support audits and regulatory reporting by ensuring portfolio data is reliable.
• Contribute to continuous improvement across APM, service mapping, and ServiceNow capabilities.

Skills

ServiceNow Administration

Application Portfolio Management

IT Governance

Data Governance

Reporting & Analytics

Tools

CMDB

Service Mapping

Job description

Aon sp. z o.o. in Krakow is seeking a ServiceNow Application Portfolio & Governance Analyst to support accuracy, structure, and governance of application and service data in ServiceNow. You will work with IT teams to align applications, services and business capabilities, and deliver insights through dashboards for governance forums and IT leadership.

This full-time role focuses on data quality, CMDB, service mapping, and continuous improvement, offering hybrid or remote work options.