ServiceNow Application Portfolio & Governance Analyst

Aon Corporation; Kraków; On-site; PLN 60,000 - 80,000; Full time

Job summary

Aon Corporation is seeking an Application Portfolio & Service Governance Analyst for a full‑time hybrid role in Kraków. The successful candidate will maintain APM data within ServiceNow, ensuring accuracy, and manage application lifecycles.

Key responsibilities include conducting portfolio analysis, supporting governance activities, and developing dashboards for IT leadership. Candidates should have 3–6 years of IT experience and familiarity with application management.

This role offers an opportunity to contribute to data governance and continuous improvement initiatives.

Qualifications

• 3–6 years of experience in IT with exposure to application portfolio management.
• Experience working with ServiceNow and handling application or service data for analysis.
• Good understanding of IT service management concepts.

Responsibilities

• Maintain and govern Application Portfolio Management data within ServiceNow.
• Manage and monitor application lifecycle statuses.
• Conduct portfolio analysis to identify duplicate applications.

Skills

Application portfolio management

Service management

Data analysis

Stakeholder collaboration

Tools

ServiceNow

Job description

Application Portfolio & Service Governance Analyst

Full‑time, 50/50 hybrid role located in Kraków office.

Key Responsibilities

• Maintain and govern Application Portfolio Management (APM) data within ServiceNow, ensuring application and service records remain accurate, complete, and up to date.
• Manage and monitor application lifecycle statuses, supporting portfolio decisions around investment, maintenance, modernization, consolidation, and retirement.
• Conduct portfolio analysis to identify duplicate, redundant, and obsolete applications, providing recommendations to optimize the application landscape.
• Ensure accurate mapping between business applications, technical services, and business capabilities, supporting service ownership, accountability, and organizational structures.
• Support CMDB and ServiceNow data governance activities, including data quality monitoring, validation, remediation, and compliance with established standards.
• Develop and maintain dashboards, reports, and portfolio insights to support governance forums, service reviews, architecture assessments, and IT leadership decision‑making.
• Collaborate with application owners, service managers, architects, and business stakeholders to improve portfolio transparency and service management effectiveness.
• Assist in the definition and enforcement of APM and service management processes, standards, and governance practices within ServiceNow.
• Support audits, risk assessments, and regulatory reporting by ensuring portfolio and service data is reliable and properly maintained.
• Contribute to continuous improvement initiatives across Application Portfolio Management, Service Mapping, and ServiceNow platform capabilities.

Skills and Experience

Mandatory

• 3–6 years of experience in IT with exposure to application portfolio management, service management, or IT governance.
• Experience working with enterprise platforms such as ServiceNow and handling application or service data for reporting or analysis.
• Good understanding of IT service management concepts, including applications, services, and configuration management.
• Strong attention to detail with the ability to manage and improve data accuracy and quality.
• Ability to analyze data, present insights clearly, and collaborate effectively with stakeholders.

Preferred

• Experience in enterprise IT environments.
• Familiarity with ServiceNow APM, CMDB, or service mapping.
• Certifications such as ITIL Foundation or ServiceNow training.