ServiceNow Analyst (f/m/x)

Sii Poland; Rzeszów; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Great Place to Work

Centre of internal trainings

Many experts you can learn from

Profit sharing

Medical care

Job summary

Sii Poland is seeking an experienced ServiceNow Business Analyst to work with European and US clients. You will translate user requirements into development specs, support the development team, and ensure solutions align with stakeholder needs.

The role involves designing processes per BPMN guidelines, documenting deliverables, guiding UAT, and participating in production deployments. Fluency in Polish and English is required; residence in Poland is expected.

Qualifications

• Minimum 3 years with the ServiceNow platform.
• Proven experience as a Business Analyst.
• Work with tech and business stakeholders daily.
• Strong problem-solving skills.
• Excellent communication addressing development issues.
• Familiar with JavaScript, REST, and relational DBs.
• Agile/Scrum familiarity.
• Experience creating BPMN flow charts.
• Fluency in Polish and English; residency in Poland.

Responsibilities

• Perform business analysis to capture customer expectations for ServiceNow solutions.
• Translate requirements into development specifications for the team.
• Design solutions aligned with stakeholder needs.
• Create and manage project and deliverable documentation.
• Set technical requirements for delivery (user stories, acceptance criteria).
• Supervise progress and guide customers through UAT.
• Manage production deployment.
• Conduct end-user training on platform usability and implemented solutions.

Skills

ServiceNow

Business Analysis

JavaScript

REST API

BPMN

Agile/Scrum

Stakeholder comms

Job description

Sii ServiceNow Competency Center provides services to customers from various industries in Europe and the United States. We specialize in improving customer platforms, optimizing and digitizing process flows, and expanding platform usage within the customer organization. Our experience spans among ITSM / ITOM / ITAM / HRSD / SecOps / SPM / CSM modules.

Your tasks

• Performing business analysis to understand customers’ expectations for ServiceNow out-of-the-box or custom solutions
• Translating user requirements into development specifications and supporting the development team whenever possible
• Designing solutions that align with stakeholders' requirements
• Creating and managing project and deliverable documentation
• Establishing technical requirements for the delivery team (user stories, acceptance criteria)
• Supervising development progress and guiding customers through the UAT phase
• Managing production deployment
• Conducting necessary training for end-users on the platform’s usability and implemented solutions

Requirements

• Minimum 3 years of experience with the ServiceNow platform
• Proven experience as a Business Analyst
• Ability to work with both technology and business stakeholders daily
• Strong problem-solving skills
• Excellent communication skills, especially in addressing development issues, negotiating with customers, and implementing solutions based on ServiceNow best practices
• Fundamental understanding of the technologies used within ServiceNow, such as JavaScript, REST API, and relational databases
• Familiarity with Agile/Scrum methodologies
• Experience in creating understandable flow charts according to BPMN guidelines
• Fluency in Polish and English is required
• Residing in Poland required

Nice to have

• ServiceNow Certified System Admin certification

Job no. JOB-UUBU7

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care