ServiceNow Analyst (f/m/x)

Sii Poland; Lublin; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Great Place to Work

Medical care

Profit sharing

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Job summary

Sii Poland is seeking an experienced ServiceNow Business Analyst to work closely with customers and technical teams in Poland. You will analyze requirements, translate them into specifications, and design solutions that meet stakeholders’ needs while supporting the delivery team through development and testing phases.

You will document deliverables, define acceptance criteria, supervise progress, and train end users on the platform’s features and implemented solutions.

Qualifications

• Minimum 3 years of experience with the ServiceNow platform.
• Proven experience as a Business Analyst.
• Ability to work with both technology and business stakeholders daily.
• Strong problem-solving skills.
• Excellent communication skills addressing development issues and negotiating with customers.
• Fluency in Polish and English; residing in Poland.

Responsibilities

• Performing business analysis to understand customers’ expectations for ServiceNow out-of-the-box or custom solutions.
• Translating user requirements into development specifications and supporting the development team whenever possible.
• Designing solutions that align with stakeholders' requirements.
• Creating and managing project and deliverable documentation.
• Establishing technical requirements for the delivery team (user stories, acceptance criteria).
• Supervising development progress and guiding customers through the UAT phase.
• Managing production deployment.
• Conducting necessary training for end-users on the platform’s usability and implemented solutions.

Skills

Business Analysis

Stakeholder management

Communication skills

Agile/Scrum

Tools

JavaScript

REST API

Relational databases

Job description

Sii ServiceNow Competency Center provides services to customers from various industries in Europe and the United States. We specialize in improving customer platforms, optimizing and digitizing process flows, and expanding platform usage within the customer organization. Our experience spans among ITSM / ITOM / ITAM / HRSD / SecOps / SPM / CSM modules.

Your tasks

• Performing business analysis to understand customers’ expectations for ServiceNow out-of-the-box or custom solutions
• Translating user requirements into development specifications and supporting the development team whenever possible
• Designing solutions that align with stakeholders' requirements
• Creating and managing project and deliverable documentation
• Establishing technical requirements for the delivery team (user stories, acceptance criteria)
• Supervising development progress and guiding customers through the UAT phase
• Managing production deployment
• Conducting necessary training for end-users on the platform’s usability and implemented solutions

Requirements

• Minimum 3 years of experience with the ServiceNow platform
• Proven experience as a Business Analyst
• Ability to work with both technology and business stakeholders daily
• Strong problem-solving skills
• Excellent communication skills, especially in addressing development issues, negotiating with customers, and implementing solutions based on ServiceNow best practices
• Fundamental understanding of the technologies used within ServiceNow, such as JavaScript, REST API, and relational databases
• Familiarity with Agile/Scrum methodologies
• Experience in creating understandable flow charts according to BPMN guidelines
• Fluency in Polish and English is required
• Residing in Poland required

Nice to have

• ServiceNow Certified System Admin certification

Job no. JOB-UUBU7

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care