ServiceNow Analyst (f/m/x)

Sii Poland; Łódź; On-site; PLN 120,000 - 160,000; Full time

Benefits offered by this job

Great Place to Work

Medical care

Profit sharing

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Passion Sponsorship program

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Job summary

Sii Poland is seeking an experienced ServiceNow Business Analyst to work with customers across Europe and the US. You will analyze requirements, translate them into specs, and guide the delivery team through UAT and deployments, ensuring solutions align with business needs.

The role requires fluency in Polish and English, a minimum of 3 years on the ServiceNow platform, and Poland residence. Great training and collaboration opportunities are provided.

Qualifications

• Minimum 3 years of experience with the ServiceNow platform.
• Proven experience as a Business Analyst.
• Ability to work with both technology and business stakeholders daily.
• Strong problem-solving skills.
• Excellent communication skills addressing development issues and customers.
• Familiarity with BPMN and flow charts.

Responsibilities

• Performing business analysis to understand customers’ expectations for ServiceNow solutions.
• Translating user requirements into development specs and supporting the team.
• Designing solutions aligned with stakeholder needs.
• Creating and managing project and deliverable documentation.
• Establishing technical requirements for the delivery team.
• Supervising development progress and guiding UAT.
• Managing production deployment.
• Conducting training for end-users on the platform’s usability.

Skills

ServiceNow

Business Analysis

Stakeholder Communication

Problem Solving

JavaScript

REST API

SQL / Relational Databases

Agile/Scrum

Polish (Fluent)

English (Fluent)

Job description

Sii ServiceNow Competency Center provides services to customers from various industries in Europe and the United States. We specialize in improving customer platforms, optimizing and digitizing process flows, and expanding platform usage within the customer organization. Our experience spans among ITSM / ITOM / ITAM / HRSD / SecOps / SPM / CSM modules.

Your tasks

• Performing business analysis to understand customers’ expectations for ServiceNow out-of-the-box or custom solutions
• Translating user requirements into development specifications and supporting the development team whenever possible
• Designing solutions that align with stakeholders' requirements
• Creating and managing project and deliverable documentation
• Establishing technical requirements for the delivery team (user stories, acceptance criteria)
• Supervising development progress and guiding customers through the UAT phase
• Managing production deployment
• Conducting necessary training for end-users on the platform’s usability and implemented solutions

Requirements

• Minimum 3 years of experience with the ServiceNow platform
• Proven experience as a Business Analyst
• Ability to work with both technology and business stakeholders daily
• Strong problem-solving skills
• Excellent communication skills, especially in addressing development issues, negotiating with customers, and implementing solutions based on ServiceNow best practices
• Fundamental understanding of the technologies used within ServiceNow, such as JavaScript, REST API, and relational databases
• Familiarity with Agile/Scrum methodologies
• Experience in creating understandable flow charts according to BPMN guidelines
• Fluency in Polish and English is required
• Residing in Poland required

Nice to have

• ServiceNow Certified System Admin certification

Job no. JOB-UUBU7

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care