Senior ServiceNow Admin - 90% Remote, Long-Term EU Role

Digital Service Group; Warszawa; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Long-term project

Mostly remote work

Office commute within two hours

Job summary

Digital Service Group is seeking an experienced ServiceNow Administrator to join a long-term, stable project supporting a prestigious EU institution in Warsaw. The role focuses on secure administration, configuration, maintenance, and continuous improvement of the ServiceNow platform for IT service management operations.

You will collaborate with architects, developers, and stakeholders to ensure platform security, stability, and alignment with business needs, with 90% remote work and a required

Qualifications

• Strong hands-on ServiceNow administration and configuration
• Solid understanding of ITSM principles and practices
• Experience with MariaDB administration
• Ability to translate business requirements into technical solutions
• Experience collaborating with architects, developers, and stakeholders
• Familiarity with security, governance, and quality standards
• Relevant ServiceNow certifications or equivalent

Responsibilities

• Administer and maintain the ServiceNow platform including configuration, security, upgrades, and lifecycle management.
• Monitor platform functionality, availability and service continuity, resolving operational issues with technical teams.
• Work with architects and developers on enhancements, integrations, and improvements.
• Translate business requirements into ServiceNow solutions aligned with the architecture.
• Support and coordinate development, investigations of defects and bugs.
• Contribute to enterprise IT service management capabilities and processes.
• Support risk management, disaster recovery, security, and business continuity.
• Ensure configurations meet security and governance standards.
• Provide demonstrations, guidance, and training to end-users and support teams.
• Prepare technical documentation and SOPs

Skills

ServiceNow administration

ServiceNow configuration

ITSM principles

MariaDB administration

Stakeholder collaboration

Security governance

Tools

MariaDB

Job description

Digital Service Group is seeking an experienced ServiceNow Administrator to join a long-term, stable project supporting a prestigious EU institution in Warsaw. The role focuses on secure administration, configuration, maintenance, and continuous improvement of the ServiceNow platform for IT service management operations.

You will collaborate with architects, developers, and stakeholders to ensure platform security, stability, and alignment with business needs, with 90% remote work and a required