Service Transition Manager STM, ITIL Gdańsk

Diverse CG Sp. z o.o. Sp.k.; Województwo pomorskie; On-site; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Private medical care

Co-financing for sports card

Constant support of dedicated consultant

Job summary

A recruitment company is seeking a Service Transition Manager in Poland. This role involves supporting the service transition function, driving transition activities, and ensuring effective stakeholder communication. Ideal candidates should have experience with complex organization structures, knowledge of banking or IT processes, and strong facilitation skills. Additional benefits include private medical care and support from a dedicated consultant.

Qualifications

• Experience with complex stakeholder landscapes in large organizations.
• Strong facilitation and communication skills.
• Understanding of banking and/or IT operations and processes.
• Ability to support a project manager in running STM function.
• Strong facilitation and communication skills.
• Experience in service transition or change management roles.

Responsibilities

• Support Service Transition Management function by monitoring and anchoring deliveries transitioned to line organization.
• Drive transition activities and execute project retrospective sessions.
• Facilitate stakeholder communication across complex organizational landscapes.
• Establish post-transition monitoring controls and governance frameworks
• Monitor post-transition activities ensuring line organizations fulfill responsibilities with allocated FTE and run costs
• Recommend transitioned projects for perpetual run cost transfer
• Drive and review biweekly progress reporting
• Create new STM milestones and maintain project timelines
• Oversee STM approach maintenance and ensure STM Handbook with templates remains current
• Facilitate stakeholder communication across complex organizational landscapes

Skills

Stakeholder management

Communication skills

Project management support

Change management

ITIL understanding

Facilitation skills

English proficiency

Facilitation

English proficiency

Tools

ITIL

Job description

As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:

Service Transition Manager

Responsibilities:

• Support Service Transition Management function by monitoring and anchoring deliveries transitioned to line organization
• Drive transition activities and execute project retrospective sessions
• Follow up on implementation plans and agreed target transfers
• Establish post-transition monitoring controls and governance frameworks
• Monitor post-transition activities ensuring line organizations fulfill responsibilities with allocated FTE and run costs
• Recommend transitioned projects for perpetual run cost transfer
• Drive and review biweekly progress reporting
• Create new STM milestones and maintain project timelines
• Oversee STM approach maintenance and ensure STM Handbook with templates remains current
• Facilitate stakeholder communication across complex organizational landscapes

Requirements:

• Experience with complex stakeholder landscapes in large organizations
• Understanding of banking and/or IT operations and processes
• Knowledge of change management and organizational design
• Skillset to support project manager in running STM function
• Vital role in providing skilled capacity to successfully anchor transitioned deliverables in line organization
• Ensuring sustained risk reduction
• Strong facilitation and communication skills
• Experience in service transition or change management roles
• Understanding of ITIL or similar service management frameworks
• Stakeholder management and influencing skills
• Very good command of English, both spoken and written

Offer:

• Private medical care
• Co-financing for the sports card
• Constant support of dedicated consultant

Personal Consulting Agency (License No. 4642)