Service Transition Manager STM, ITIL Gdańsk

DCG Poland; Województwo pomorskie; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Private medical care

Sports card

Dedicated consultant

Job summary

DCG Poland is seeking a Service Transition Manager to drive and coordinate transitions across complex organizations in the banking/IT domain. You will anchor delivered transitions in the line organization and support PMs with STM execution.

The role requires strong stakeholder management, ITIL knowledge, and excellent English communication. You will collaborate with cross-functional teams and ensure post-transition governance and cost controls.

Qualifications

• Experience with complex stakeholder landscapes in large organizations.
• Understanding of banking and/or IT operations and processes.
• Knowledge of change management and organizational design.
• Support project manager in running STM function.
• Provide skilled capacity to anchor transitioned deliverables in the line organization.
• Strong facilitation and communication skills.
• Experience in service transition or change management roles.
• Understanding of ITIL or similar service management frameworks.
• Stakeholder management and influencing skills.
• Very good command of English, both spoken and written.

Responsibilities

• Support Service Transition Management function by monitoring and anchoring deliveries transitioned to line organization
• Drive transition activities and execute project retrospective sessions
• Follow up on implementation plans and agreed target transfers
• Establish post-transition monitoring controls and governance frameworks
• Monitor post-transition activities ensuring line organizations fulfill responsibilities with allocated FTE and run costs
• Recommend transitioned projects for perpetual run cost transfer
• Drive and review biweekly progress reporting
• Create new STM milestones and maintain project timelines
• Oversee STM approach maintenance and ensure STM Handbook with templates remains current
• Facilitate stakeholder communication across complex organizational landscapes

Skills

Stakeholder management

IT operations

Change management

STM support

Capacity planning

Risk reduction

Facilitation

Communication

Service transition

ITIL knowledge

Influencing skills

English proficiency

Tools

ITIL

Job description

As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:

Service Transition Manager

Responsibilities:

• Support Service Transition Management function by monitoring and anchoring deliveries transitioned to line organization
• Drive transition activities and execute project retrospective sessions
• Follow up on implementation plans and agreed target transfers
• Establish post-transition monitoring controls and governance frameworks
• Monitor post-transition activities ensuring line organizations fulfill responsibilities with allocated FTE and run costs
• Recommend transitioned projects for perpetual run cost transfer
• Drive and review biweekly progress reporting
• Create new STM milestones and maintain project timelines
• Oversee STM approach maintenance and ensure STM Handbook with templates remains current
• Facilitate stakeholder communication across complex organizational landscapes

Requirements:

• Experience with complex stakeholder landscapes in large organizations
• Understanding of banking and/or IT operations and processes
• Knowledge of change management and organizational design
• Skillset to support project manager in running STM function
• Vital role in providing skilled capacity to successfully anchor transitioned deliverables in line organization
• Ensuring sustained risk reductionStrong facilitation and communication skills
• Experience in service transition or change management roles
• Understanding of ITIL or similar service management frameworks
• Stakeholder management and influencing skills
• Very good command of English, both spoken and written

Offer:

• Private medical care
• Co-financing for the sports card
• Constant support of dedicated consultant

Personal Consulting Agency (License No. 4642)