Service Operations Specialist – PTP & Multilingual Support

International Business Machines Corporation; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

IBM Consulting in Kraków is hiring a Process Delivery Specialist for Service Operations. You will ensure day-to-day service delivery meets metrics and quality standards while collaborating with the operations team to drive improvements.

The role requires German (B2/C1) and English (B2) and involves handling queries from suppliers and client employees, with a focus on continuous improvement and service excellence.

Qualifications

• Exposure to day-to-day service delivery processes and metrics.
• Experience working with external customers.
• Basic knowledge of process improvement.
• Familiarity with transformation initiatives.

Responsibilities

• PTP query handling via email and phone in German and in English.
• Contact with suppliers and client employees to expedite queries handling.
• Deliver day-to-day service: ensure smooth service delivery, meeting metrics and quality standards.
• Communicate with external customers: address needs and concerns professionally.
• Implement process improvements: identify areas for improvement and implement changes.
• Support transformation initiatives under guidance of senior team members.

Skills

German B2/C1

English B2

Service operations

Process improvement

Customer communication

Tools

JIRA

SAP

Job description

IBM Consulting in Kraków is hiring a Process Delivery Specialist for Service Operations. You will ensure day-to-day service delivery meets metrics and quality standards while collaborating with the operations team to drive improvements.

The role requires German (B2/C1) and English (B2) and involves handling queries from suppliers and client employees, with a focus on continuous improvement and service excellence.