IT Operations Delivery Manager – French-speaking (Hybrid)

Sopra Steria; Katowice; Ibrido; PLN 180.000 - 240.000; Tempo pieno

Vantaggi offerti da questo lavoro

Luxmed

Medicover Sport

Worksmile

Training platforms

Languages learning platform

Referral bonus

Life insurance

Certifications paid by company

Conferences

Descrizione del lavoro

Sopra Steria Poland, part of a leading European tech group, seeks a Technical Delivery Manager with French to lead IT operations and delivery across production and services. The role focuses on availability, performance, and security in a complex enterprise setting, with hybrid work from Katowice.

You will manage teams, drive ITIL-aligned processes, and collaborate with infrastructure and security stakeholders.

Competenze

• Experience in IT operations, including production and managed services.
• Knowledge of job scheduling tools (e.g., OpCon, Control-M, Dollar Universe) and secure file transfer platforms (e.g., CFT, GoAnywhere, MFT).
• Experience with ticketing, monitoring, and supervision tools (e.g., ServiceNow, EasyVista).
• Strong leadership and communication skills in a fast-paced IT environment.
• Communicative French and Polish (min. B2).
• Availability for on-call duties and critical incident support.

Mansioni

• Ensure service availability, continuity, and operational performance across production, support, and IT operations.
• Manage operational managers and IT operations teams, define objectives, develop staff, and participate in recruitment and retention.
• Oversee SLA compliance, on-call activities, major incident management, and crisis communications.
• Implement ITIL best practices, manage ITIL processes, risk, and continuous improvement initiatives.
• Coordinate with Infrastructure teams, the CISO, and clients, including governance and reporting.
• Contribute to quotation preparation for RUN operations and BUILD projects.
• Be available for on-call duties and support critical incident management as needed.

Conoscenze

Leadership

Crisis Management

Communication

French language

Polish language

Analytical thinking

Strumenti

OpCon

Control-M

Dollar Universe

ServiceNow

EasyVista

Descrizione del lavoro

Sopra Steria Poland, part of a leading European tech group, seeks a Technical Delivery Manager with French to lead IT operations and delivery across production and services. The role focuses on availability, performance, and security in a complex enterprise setting, with hybrid work from Katowice.

You will manage teams, drive ITIL-aligned processes, and collaborate with infrastructure and security stakeholders.