Export Customer Service Specialist

Physiol; Kraków; On-site; PLN 75,000 - 110,000; Full time

Job summary

Physiol is seeking an Export Customer Service Specialist in Kraków for a permanent, full-time role. You will support export and European distributors, handle orders, invoicing, and customer inquiries with a focus on accuracy and service quality.

You will work in a hybrid setup, coordinating with internal teams to ensure timely dispatches and compliant documentation. Fluent English and 3+ years in export customer service are required.

Qualifications

• Fluent professional English (additional European languages a bonus).
• Minimum 3 years of experience in Customer Service with a strong export focus.
• Knowledge of ERP and CRM systems within order-to-cash.
• Experience handling export documentation outside Europe.
• Strong communication and interpersonal skills.

Responsibilities

• Process export orders and related credits accurately in ERP.
• Support basic ERP functions and coordinate with distributors.
• Manage export queries and customer communications via email and phone.
• Ensure export documentation and checks (pricing, stock, registrations) are correct.
• Record customer interactions and maintain organized documentation.

Skills

Customer Service

Export Operations

ERP

CRM

Communication

Tools

ERP systems

CRM systems

Job description

Full details of the job.

Job Requisition Name

Job Requisition Name Export Customer Service Specialist

Job Requisition No

Job Requisition No VN8488

Work Location Name

Work Location Name Poland - Hybrid (Krakow)

Worker Basis

Worker Basis Full Time

Worker Type

Worker Type Employee

Contract Type

Contract Type Permanent

Applications Close Date

Applications Close Date Oct 31, 2026

Purpose

As a Export Customer Service Specialist you will supportindirect (Export & European distributors) customersby providing timely, relevant information, resolving questions, responding to complaints and going the extra mile to engage with customers whilst performing duties in an efficient professional and courteous manner. By ensu ring you are organized and focused you will work to process important data such as order entry, invoicing, customer creation and other tasks directedin a fast-paced environment where you will need to be self-sufficient and perform duties with a customer first focus . Building sustainable relationships of trust through open and interactive communication both internally & externally. Maintain records of customer interactions, follow communication procedures, guidelines & policies.

Key Responsibilities

• Process orders through various stages, return authorizations and credit note requests timely & accurately in relevant ERP.
• Supporting some relevant basic functions in an additional ERP but not an expert
• Working with our indirect (export) customers mainly (Europe & Export) managing queries and customer communication, to ensure successful dispatch of deliveries. Primarily via email communication but also via the hotline
• Ensuring orders dispatching to export locations are sent with appropriate checks (i.e. registrations, pricing, stock) and export documentation appropriate to that location (BOL, Certificate or origin, Customs invoice etc.)
• Ensure any concerns about documents or shipping to a certain location are discussed with manager and resolved.
• Working with specific internal stakeholders to manage issues to ensure deliveries are sent.
• Prioritize workload, organize own time so that deadlines are met and enquires are answered promptly or passed to the appropriate person
• Highlight to manager, any concerns over workload or change in priorities needed to deliver on deadlines.
• Highlight to Manager where issues arise and decisions are required
• Process customer invoices, following procedures closely and ensuring fast and accurate turnaround.
• Ensure documents are saved indicating export for future retrieval in way requested.

Qualification

• Fluent professional English (additional other European core language would be a bonus not essential)
• Minimum 3 years of experience in Customer Service with a strong focus on export operations
• Knowledge of ERP and CRM systems within an order-to-cash environment
• Experience working with export documentation for shipments outside of Europe
• Previous experience handling export customer orders and deliveries
• Strong communication and interpersonal skills
• Ability to manage customers while handling multiple priorities

Company