Service Management Expert

ROCKWOOL USA INC.; Poznań; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Home office up to 2 days/week

Flexible hours

Home office subsidy

Private medical care

Multikafeteria MyBenefit

Wellbeing program

Modern office in Poznań city centre

Job summary

ROCKWOOL Group in Poznań is seeking a Service Management Expert on an 18‑month fixed term contract to join the GBS Service Management team. You will support the finance function, drive process improvements, and lead cross‑department projects using Power BI, Power Query, and RPA tools.

The role requires 5+ years in SSC/BPO with a finance background, strong English communication, and a proactive, analytical mindset.

Qualifications

• 5+ years in SSC/BPO with finance exposure preferred.
• Degree in finance, economics, or technical field preferred.
• Strong analytical and communication skills in English.

Responsibilities

• Act as central point of communication with stakeholders.
• Drive process analysis, optimisation, tools implementation and solution proposals.
• Support transition scope definition and process improvements.
• Develop improvements including RPA, Power Query, Power BI, VBA.
• Provide Finance framework for KPIs, SLAs and communication channels.
• Lead cross-department projects (GL, Controlling, AP, AR).
• Promote Continuous Improvement across the organisation.
• Ensure knowledge continuity and compliance.

Skills

Power Automate

Power Query

Power BI

VBA

MS Office

Analytical skills

Stakeholder management

Data reporting

English communication

Education

Finance/Economics/Technical degree

Tools

RPA tools

Job description

We are looking for a Service Management Expert to be based in our Poznań location to join our ROCKWOOL GBS Service Management team for an 18-month fixed term contract .

Ready to help build a better future for generations to come?

In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions.

Join us and make a difference!

Your future team

We invite you to join our ROCKWOOL GBS Service Management team – we are responsible for supporting our financial organization by maintaining high service standards and ensuring the correct execution of services. The team plays a key role in supporting the entire finance function and consists of a Team Manager, Functional Coordinator, two Experts, and one Trainee.

What you will be doing

• Acting as central point of communication with internal and external Stakeholders
• Driving change in organization with process analysis & optimisation, tools implementation, and solution proposal
• Supporting transition process and scope definition
• Developing improvements including Robotic Process Automation, Power Query, Power BI, and other technologies
• Providing RGBS Finance framework for Taxonomy, Service Level Agreements, Key Performance Indicators, and communication channels
• Leading projects that affect multiple departments (i.e. General Ledger, Controlling, Accounts Payable, Accounts Receivables)
• Sharing Continuous Improvement mindset and methodology within organization
• Ensuring organization maintain high standards in knowledge business continuity and compliance

What you bring

• 5+ years of experience in SSC/BPO, background in finance is preferred
• A degree in finance, economics, a technical one or relevant experience is preferred
• Proficiency in Power Automate (RPA/workflow automation), Power Query, Power BI, and VBA (at least one on an advanced level)
• Strong analytical skills, service minded, proactive and flexible
• Ability to tailor communication to specific business audience
• Genuine interest in developing own skills and competence
• Awareness of cross systems dependencies in context of the global business process handled in ERP system (holistic, cross-functional mindset)
• General understanding of end-to‑end financial process areas, i.e. P2P, H2P, R2R, O2C
• Ability to gather and maintain a wide array of data, analyse data, prepare reports, and introduce process improvements throughout the reporting process along with excellent and technical skills
• Develops and presents data reporting and create eye-catching visualizations
• Ability to quickly learn and productively use new software applications
• Advanced working knowledge on MS Office
• Creative and Problem‑Solving approach to challenges and ability to facilitate and support the incident reporting process within various groups
• Professional stakeholder management
• Strong Written and Verbal Communication in English
• Optional: Understanding of Service Management processes and/or Continuous Improvement work experience

What we offer

By joining our team, you become a part of the people‑centric work environment of a Danish company. We offer you a competitive salary, a fixed‑term contract after the probation period, development package, team building events, activity‑based office in Poznan’s city center in the new prestigious office building – Nowy Rynek. The building is recognized as a building without barriers, which means that it is fully adapted to the needs of people with disabilities.

Our compensation package on employment contracts includes:

• An office-first approach: home office is available up to 2 days per week
• Adaptable Hours: start your workday anytime between 7:00 AM and 9:00 AM
• Home office subsidy
• Private Medical Care
• Multikafeteria MyBenefit
• Wellbeing program
• Extra Day Off for voluntary activities… and while in the office you can also use modern office space with beautiful view and high standard furniture, bicycle parking facilities & showers, chill-out rooms with PlayStation, football table, pool table, board games, subsidized canteen with delicious food & fruit.

Who we are

At ROCKWOOL Group, we are committed to enriching the lives of everyone who experiences our products and services. We help our customers and communities tackle many of today’s biggest sustainability and development challenges, from energy consumption and noise pollution to fire resilience, water scarcity, and flooding. Our product range reflects the diversity of the world’s needs, while supporting our stakeholders in reducing their own carbon footprint.

Stone wool is a fully recyclable, versatile material that forms the basis of all our businesses. With ~11,800 dedicated colleagues in 37 countries and sales in more than 120, we are the world leader in stone wool products, from building insulation to acoustic ceilings, external cladding systems to horticultural solutions, engineered fibres for industrial use to insulation for the process industry, and marine & offshore.

Sustainability is central to our business strategy. ROCKWOOL was one of the first companies to commit to actively contributing to the United Nations Sustainable Development Goals (SDG’s) framework and are actively committed to 11 SDGs, including SDG 14, Life Below Water. Through our partnership with the One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we will help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.

Diverse and Inclusive Culture

We want all our people to feel valued, respected, included and heard. We employ 79 different nationalities worldwide and are committed to providing equal opportunities to all employees, promote diversity, and work against all forms of discrimination among ROCKWOOL employees.

At ROCKWOOL, you will experience a friendly team environment. Our culture is very important to us. In fact, we refer to our culture as “ The ROCKWOOL Way ”. This is the foundation in which we operate and is based upon our values of ambition, responsibility, integrity and efficiency.