Service Engineer (f/m/d)

Hitachi ABB Power Grids; Warszawa; On-site; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Fitness programs

Employee Capital Plans (PPK)

Home-office equipment allowance

Eyewear allowance

Company events

Psychological support

Free parking

Job summary

Hitachi ABB Power Grids seeks a Senior Service Engineer to deliver high-quality service solutions across lifecycle of installed systems. You will act as a technical reference, support on-site customer needs, and ensure safety and reliability in operations.

The role requires handling commissioning, troubleshooting, and upgrades, while maintaining customer satisfaction and strong relationships with stakeholders.

Qualifications

• Hands-on field service experience in industrial, electrical, automation, or power systems environments.
• Proven ability to diagnose complex issues and implement corrective actions.
• Experience working independently on-site and managing technical responsibility.

Responsibilities

• Perform advanced commissioning, troubleshooting, maintenance, upgrades, and repairs on complex systems and equipment.
• Diagnose root causes and implement corrective and preventive actions.
• Coordinate service activities with cross-functional teams to ensure safe, reliable operation.

Skills

Field service

Customer-facing

Autonomy

Troubleshooting

Reading schematics

Tools

PLC

DCS

SCADA

Job description

The Senior Service Engineer is a key technical specialist responsible for delivering high-quality service solutions to customers throughout the full lifecycle of installed systems and equipment. The role combines advanced technical expertise with strong customer focus to ensure safe, reliable, and efficient operation of assets, while contributing to customer satisfaction.

The Senior Service Engineer operates with a high degree of autonomy, supports complex service activities, and acts as a technical reference for customers, colleagues, and cross-functional teams.

How you’ll make an impact:

• Perform advanced commissioning, troubleshooting, maintenance, upgrades, and repairs on complex systems and equipment.
• Diagnose root causes of technical issues and implement effective corrective and preventive actions.
• Execute service activities in compliance with technical standards, quality requirements, and safety regulations.
• Act as a trusted technical interface for customers during service execution and after-service follow‑up.
• Support customer training, technical briefings, and on‑site guidance when required.
• Provide clear technical explanations, recommendations, and improvement proposals to customers.
• Ensure service activities comply with all Health and Safety internal procedures, contractual requirements, and regulatory standards.
• Provide technical input for service quotations, upgrades, and retrofit opportunities.
• Coordinate with service coordinators, project managers, engineering, and supply chain to ensure efficient execution.
• Act as the main point of contact for customers, maintaining strong relationships, and ensuring high levels of customer satisfaction.

Your background:

• 5–10 years of hands‑on field service experience in industrial, electrical, automation, or power systems environments.
• Proven experience with complex installations, commissioning, troubleshooting, and lifecycle service activities.
• Background in customer‑facing roles, working independently on‑site and managing technical responsibility.
• Experience in service projects, outages, retrofits, upgrades, or system extensions is highly desirable.
• Strong knowledge of one or more of the following, depending on the business area: Automation and control systems (PLC, DCS, SCADA), Protection and control systems, communication networks.
• In depth knowledge of Substation Automation Systems such as MicroSCADA or similar will be beneficial.
• Ability to read and interpret electrical schematics and wiring diagrams, functional specifications and technical documentation.
• Willingness to travel frequently and work on customer sites, including occasional on‑call or outage support.

Grid Automation business unit offers a comprehensive portfolio of products and solutions in the field of substation automation and communication systems. These solutions serve all key segments of the electrical energy system, including power generation, transmission, distribution, as well as industry, transportation, and infrastructure.

More about us

At Hitachi Energy, we recognize that our people are at the heart of our success. We are committed to providing a supportive and inclusive workplace, competitive rewards, and opportunities for professional and personal growth. Our benefits package is designed to help employees thrive both at work and in their personal lives.

Our benefits offering for this role generally includes:

• Private medical care and life insurance
• Access to fitness and wellness programs
• Access to benefits platform with discounts and perks
• Employee Capital Plans (PPK)
• Equipment for working from home or allowances for setting up a workplace at home
• Spectacles and contact lenses allowance
• Company events and team-building activities
• Psychological support program
• Free parking available

Add if applicable: additional benefits may apply depending on the role, grade, and business requirements.

You will receive more specific information during the recruitment process.

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.