Service Desk Engineer: Frontline IT Support & End-User Expert

Hitachi, Ltd.; Wrocław; On-site; PLN 42,000 - 64,000; Full time

Job summary

Hitachi Digital is seeking a Service Desk Engineer in Wroclaw to be the first point of contact for colleagues across the region, delivering expert guidance and support for a smooth technology experience.

The role requires strong communication, an empathetic listener, and problem-solving skills, with a customer-centric mindset and the ability to multitask in a fast-paced environment. English proficiency is essential.

Qualifications

• 1+ year in service desk or similar role.
• Strong communication and customer-service mindset.
• English proficiency at an intermediate level.
• Familiarity with AD/DHCP/DNS networking basics.

Responsibilities

• Provide 1st and 2nd line remote support for end users (software and hardware).
• Register, track, and manage tasks using a ticketing system (e.g., Jira).
• Prepare, configure, and deploy user workplace equipment (laptops, docking stations, peripherals).
• Participate in internal IT projects and initiatives.

Skills

Customer service

Communication

Teamwork

English

Multitasking

Troubleshooting

Windows/macOS

Network basics

Ticketing systems

Tools

Jira

MS Office

Remote support tools

Job description

Hitachi Digital is seeking a Service Desk Engineer in Wroclaw to be the first point of contact for colleagues across the region, delivering expert guidance and support for a smooth technology experience.

The role requires strong communication, an empathetic listener, and problem-solving skills, with a customer-centric mindset and the ability to multitask in a fast-paced environment. English proficiency is essential.