Service Delivery Systems & Optimization Lead

ADP, Inc.; Warszawa; Remote; PLN 120,000 - 180,000; Full time

Job summary

ADP in Warsaw, Poland is seeking a Business Excellence & Systems Specialist to support efficient and secure business operations through administration, enhancement and implementation of Service Delivery systems and processes.

The role blends operational system support, change management and process improvement, partnering with local stakeholders and central product teams to drive adoption and operational excellence.

Qualifications

• Bachelor’s degree or equivalent years of applicable experience.
• 2+ years’ experience in Operations, Service, or Implementation with large multi-national companies.
• Business Process Improvement and Change Management certification is a plus.

Responsibilities

• System Support & Administration: Manage user access, master data and system configurations.
• System Support & Administration: Maintain and support key business systems including BPMS, CRM platforms (Siebel/Salesforce), IVR, and other.
• System Support & Administration: Resolve system-related issues and ensure timely response to user requests.
• System Support & Administration: Ensure compliance with data security and governance requirements.
• Systems Implementation & Change Management: Support local implementation of new systems, enhancements and process changes.
• Systems Implementation & Change Management: Coordinate testing activities and support business readiness during deployments.
• Systems Implementation & Change Management: Gather business requirements and represent local needs to central product teams.
• Systems Implementation & Change Management: Support communication, training and adoption of new solutions.
• Process Improvement & Business Excellence: Analyze business processes and identify improvement opportunities.
• Process Improvement & Business Excellence: Partner with process owners and stakeholders to drive efficiency and service quality improvements.
• Process Improvement & Business Excellence: Support business transformation initiatives and operational excellence programs.
• Process Improvement & Business Excellence: Contribute to the development of practical system and process solutions.

Skills

Fluent in English and Polish

Analytical & problem solving

Communication with internal clients

Understanding of business processes

Excel, PowerPoint, MS 365

Conversational AI experience

Education

Bachelor’s degree or equivalent years of applicable experience

Tools

Siebel

Salesforce

Job description

ADP in Warsaw, Poland is seeking a Business Excellence & Systems Specialist to support efficient and secure business operations through administration, enhancement and implementation of Service Delivery systems and processes.

The role blends operational system support, change management and process improvement, partnering with local stakeholders and central product teams to drive adoption and operational excellence.