Finance Service Delivery Lead: GBS & CoE Transformation

CoolPeople Technology; Polska; On-site; PLN 220,000 - 340,000; Full time

Job summary

CoolPeople Technology is seeking a Finance Service Delivery Lead in Poland to redesign finance service delivery models, standardize service catalogs, and define a delivery-location strategy within a growing GBS/Shared Services setup.

The role drives CoE expansion, workload and capacity management, and productivity improvements through process mining, automation and AI, while supporting transitions and stabilization and ensuring value realization.

Qualifications

• Proven experience with GBS/Shared Services models and service catalogs.
• Fluent English and Polish.
• Experience with workload and capacity management.

Responsibilities

• Redesign finance service delivery models within a GBS/Shared Services setup.
• Standardize finance service catalogs and define delivery-location strategy.
• Expand Centers of Excellence (CoE) and manage workforce and capacity.

Skills

Finance GBS / Shared Services

Service catalogs

Delivery-location strategy

Workforce planning

Process mining

Automation

AI

English (C1)

Polish (C1)

Job description

CoolPeople Technology is seeking a Finance Service Delivery Lead in Poland to redesign finance service delivery models, standardize service catalogs, and define a delivery-location strategy within a growing GBS/Shared Services setup.

The role drives CoE expansion, workload and capacity management, and productivity improvements through process mining, automation and AI, while supporting transitions and stabilization and ensuring value realization.