Service Delivery Specialist PMS (PMS Experience/Hotel background)

HRS Hospitality & Retail Systems; Warszawa; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Remote work

Hybrid options

International environment

Team events

Fitness program

Job summary

HRS Hospitality & Retail Systems in Warsaw, Poland, invites you to join our global service delivery team to implement and support the HRS PMS portfolio for hospitality clients across the Adriatic region.

Ideal candidates have 2+ years in PMS support or installation, experience with Opera PMS, and are comfortable traveling extensively. The role offers hybrid work options and a dynamic, international environment.

Qualifications

• Minimum 2 years in support or installation and configuration of Hospitality PMS products.
• Experience with Opera PMS or similar PMS/ERP systems.
• Familiarity with PMS, POS, or Spa systems.
• Excellent interpersonal and cross-functional teamwork skills.
• Willingness to travel extensively.

Responsibilities

• Participate in support/implementation of solutions for hotels, restaurants, spas and fitness clubs across the region.
• Handle customer cases, triage inbound case load and review existing owned and escalated cases.
• Ensure familiarity with new product releases as they become available.
• Liaise with subject matter experts on client requests for enhancements and development.
• Work with the support/implementation teams to ensure service level requirements are exceeded.
• Conduct user training.
• Perform other duties as requested by management.

Skills

PMS support

PMS installation

Opera PMS experience

PL/SQL knowledge

Customer communication

Travel flexibility

Job description

HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 120 countries to more than 15,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.

Join us in our journey to deliver the best service possible to the hospitality world.

Role Overview:

You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies across the Adriatic region. Implementing and providing support on the PMS products as well as HRS’s products. The ideal candidate will be ambitious, customer oriented, passionate about digital transformation within the hospitality industry through innovative technologies and software.

Key responsibilities:

• Participation in support/implementation of solutions for hotels, restaurants, spas and fitness clubs across the region
• Handle customer cases, triage the inbound case load and reviewing the existing owned and escalated cases
• Ensure familiarity with new product releases as they become available
• Liaise with subject matter experts on client requests for enhancements and development
• Work with the support/implementation teams to ensure service level requirements are exceeded
• Conduct user training
• Perform other duties as requested or as deemed appropriate by management

What We’re Looking For:

• Minimum 2 years of experience either in the support or installation & configuration of Hospitality PMS products or as user of Opera PMS or similar.
• Experience of working with competitive hospitality products including PMS, POS or Spa systems.
• Familiarity with Oracle PL/SQL would be a plus.
• Good interpersonal skills with both customers and cross-functional teams.
• Free to travel extensively and for extended periods of time.

Languages:

• Fluent in English both written and spoken.
• Fluent in Polish both written and spoken.

Why Join HRS?

• A Job in an international company
• A diverse, demanding and varied range of tasks
• Teammates who are at your side with any questions you may have
• Individual design and development options
• Motivating remuneration package
• Work from home and hybrid options
• Team building and company events
• Childbirth, marriage and other family friendly benefits
• Fitness/healthy lifestyle support program