Senior Warehouse Operations Specialist I

Shein Group; Polska; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Corporate Discounts: 30% off @ SHEIN官方

Employee referral program

Daily lunch for 1 PLN

Job summary

SHEIN is seeking a Senior Warehouse Operations Specialist I in Poland to monitor risks, coordinate escalations across warehouses and related teams, and maintain incident records. The role emphasizes data-driven decisions, reporting accuracy, and strong communication under pressure.

The candidate will support incident management, testing window planning, and process improvements to enhance service and efficiency within the EMEA logistics network. Fluency in English is required.

Qualifications

• Strong written and verbal communication skills.
• Professional English proficiency.
• Ability to work calmly under pressure and manage several priorities at the same time.

Responsibilities

• Monitor warehouse and network-level risks related to backlog, capacity, staffing, replenishment, systems, transport, and service performance.
• Coordinate operational escalations between warehouses, Flow teams, Warehouse Managers, Transport, IT, Planning, and other stakeholders.
• Ensure escalations contain clear data, business impact, ownership, timing, recommended actions, and decision requirements.
• Support live incident management and maintain communication until operations return to a stable condition.
• Review operational testing requests and confirm that scope, risks, rollback plans, monitoring arrangements, and stop criteria are defined.
• Support selection of suitable testing windows based on operational volume, staffing, backlog, and network priorities.
• Maintain escalation logs, incident records, handovers, action trackers, and post-incident reviews.
• Identify recurring risks and propose improvements to alerting, reporting, escalation processes, and operational standards.
• Support the Control Tower Lead with reporting on incidents, trends, capacity risks, and service-impacting events.

Skills

Strong written and verbalcommunication

Professional English proficiency

Ability to work calmly under pressure

Tools

Excel

Power BI

Job description

Senior Warehouse Operations Specialist I

Location

Poland

Job Type

Regular

About SHEIN EMEA

About SHEIN

SHEIN is a global online fashion and lifestyle retailer, providing an extensive range of affordable, SHEIN-branded apparel and products sourced from a global network of vendors. Since our founding in 2012, we have expanded to serve customers in nearly 160 countries and regions worldwide. Our EMEA headquarters are in Dublin, and we now operate over 15 offices across the EMEA region.

At SHEIN, our culture is driven by our core values: Customer First, Take Ownership, Deliver Results, Make Change, and Celebrate Diversity. These are not just words, they are the principles that guide our work as we strive to meet the needs of our customers around the world.

Job Responsibilities

• Monitor warehouse and network-level risks related to backlog, capacity, staffing, replenishment, systems, transport, and service performance.
• Coordinate operational escalations between warehouses, Flow teams, Warehouse Managers, Transport, IT, Planning, and other stakeholders.
• Ensure escalations contain clear data, business impact, ownership, timing, recommended actions, and decision requirements.
• Support live incident management and maintain communication until operations return to a stable condition.
• Review operational testing requests and confirm that scope, risks, rollback plans, monitoring arrangements, and stop criteria are defined.
• Support selection of suitable testing windows based on operational volume, staffing, backlog, and network priorities.
• Maintain escalation logs, incident records, handovers, action trackers, and post-incident reviews.
• Identify recurring risks and propose improvements to alerting, reporting, escalation processes, and operational standards.
• Support the Control Tower Lead with reporting on incidents, trends, capacity risks, and service-impacting events.

Job Requirements

• Experience in warehouse operations, logistics, fulfilment, transport, supply chain, planning, or operational coordination.
• Strong ability to work with real-time operational data and make structured recommendations.
• Understanding of warehouse workflow, capacity constraints, replenishment, picking, packing, shipping, and transport dependencies.
• Experience with incidents, escalations, operational monitoring, or change coordination is preferred.
• Good Excel and reporting skills; Power BI or similar tools are advantageous.
• Strong written and verbal communication skills.
• Ability to work calmly under pressure and manage several priorities at the same time.
• Professional English proficiency.

• Medical Insurance
• Life Insurance
• Corporate Discounts: 30% off @ SHEIN official website
• Employee referral program
• Daily lunch for 1 PLN

SHEIN is committed to an equitable and inclusive work environment for all candidates and provides equal opportunities in all employment practices without regard to race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, pregnancy or childbirth, age, disability, or veteran status.