Senior Training & Education Specialist

Medtronic; Warszawa; Hybrid; PLN 152,000 - 228,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Medtronic in Warszawa, Poland invites a Senior Training & Education Specialist to enhance the Diabetes customer journey within a hybrid setup. You will design and deliver training on SAP S/4HANA, Salesforce, and ICE, while developing onboarding programs and measuring training impact on customer loyalty and service excellence.

The role collaborates with global stakeholders, requires a Bachelor’s degree and 4+ years in training or enablement, English fluency, and knowledge of LMS tools; prior

Qualifications

• Bachelor’s degree required.
• 4+ years in training, learning & development, or enablement in customer service or order management.
• Proven experience designing and delivering training programs for diverse audiences.
• Experience with LMS and digital learning tools.
• Ability to translate complex processes into clear learning content.
• Fluency in English.

Responsibilities

• Design, develop, and deliver system training for Order Management teams (S/4HANA, Salesforce, ICE).
• Create and facilitate soft skills training focused on customer experience and service excellence.
• Own onboarding programs to ensure a consistent learning journey for new hires.
• Develop and maintain training materials, guides, and e-learning content.
• Assess training needs using performance data and stakeholder feedback.
• Measure training effectiveness through KPIs and evaluations.

Skills

English fluency

Training program design

Onboarding & Enablement

Performance measurement

Education

Bachelor's degree

Tools

LMS

S/4HANA (SAP)

Salesforce

ICE (Integrated Customer Experience)

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Join Medtronic at an exciting time of transformation as we enhance the Diabetes customer journey and prepare to transition the Diabetes business into an independent company, MiniMed. This role offers a unique opportunity to shape how teams learn, adopt new systems, and deliver memorable customer experiences at scale. As a Senior Training & Education Specialist within the Service Excellence Team, you will empower teams through impactful training solutions that directly support customer loyalty, operational excellence, and business growth.

The role sits within the Diabetes Customer Service and Supply Chain organization and operates in a highly collaborative, international environment. You will partner closely with global stakeholders across markets, Quality & Compliance, and Process Governance teams. The position follows a hybrid working setup aligned with local guidelines and does not require routine travel, though virtual collaboration across regions is essential.

Responsibilities may include the following and other duties may be assigned:

• Design, develop, and deliver system training for Order Management teams, including S/4HANA (SAP’s enterprise resource planning platform), Salesforce (customer relationship management system), and ICE (Integrated Customer Experience system)
• Create and facilitate soft skills training focused on customer experience, communication, and service excellence
• Own and continuously improve onboarding programs to ensure a consistent and effective learning journey for new hires
• Develop and maintain training materials, guides, and e-learning content aligned with current processes and quality standards
• Assess training needs using performance data, gap analyses, and stakeholder feedback to prioritize development activities
• Measure training effectiveness through KPIs, evaluations, and feedback loops to drive continuous improvement

Required Knowledge and Experience:

• Bachelor’s degree
• Minimum 4 years of experience in training, learning & development, or enablement within customer service or order management environments
• Proven experience designing and delivering training programs for diverse audiences
• Experience working with learning management systems (LMS) and digital learning tools
• Ability to translate complex processes and systems into clear, engaging learning content
• Fluency in English

Experience with SAP systems, Salesforce, Agile project management (Scrum), or prior exposure to the medical device, healthcare, or life sciences industry is considered an advantage.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 152,320.00 PLN - 228,480.00 PLN |

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).