Senior ServiceNow Platform Architect — Strategic Advisor

ServiceNow; Warszawa; On-site; PLN 120,000 - 160,000; Full time

Job summary

ServiceNow is seeking a Customer Success Senior Platform Architect in Warsaw, Poland. In this consultative role, you will be responsible for establishing a technical foundation in the ServiceNow Platform, guiding customers, and ensuring leading practices around technical governance and platform health. The ideal candidate will have over 8 years of experience in a SaaS environment, possess management consulting skills, and have proficiency in Polish. This role involves developing customer relationships and translating business goals into effective solutions.

Qualifications

• 8+ years progressive experience in professional services (SaaS).
• Polish language proficiency is mandatory (Native or C level).
• Large program experience in architecture and design.

Responsibilities

• Serve as an architectural advisor to guide customers and partners.
• Translate business goals into a customer roadmap.
• Manage technical governance and delivery operating model.

Skills

AI integration

Management consulting

Complex issue resolution

Enterprise architecture

Cloud application technology

Education

Equivalent education/experience in SaaS

Job description

ServiceNow is seeking a Customer Success Senior Platform Architect in Warsaw, Poland. In this consultative role, you will be responsible for establishing a technical foundation in the ServiceNow Platform, guiding customers, and ensuring leading practices around technical governance and platform health. The ideal candidate will have over 8 years of experience in a SaaS environment, possess management consulting skills, and have proficiency in Polish. This role involves developing customer relationships and translating business goals into effective solutions.