Senior ServiceNow BA — Lead Analysis & Strategy (Remote)

EPAM Systems; Polska; Hybrid; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Health insurance

Stock purchase plan

Relocation opportunities

Remote work within Poland

Job summary

EPAM Systems, Inc. seeks a Lead ServiceNow Business Analyst to drive business analysis excellence across enterprise ServiceNow implementations.

You will guide requirements management, governance frameworks and cross-functional collaboration between business stakeholders, platform teams and implementation partners. You will lead BA activities across ServiceNow domains, establish standards, facilitate workshops, and mentor teams while ensuring traceability from objectives through testing and

Qualifications

• 7+ years of business analysis experience, including at least 3 years as a ServiceNow BA.
• Expertise in ITSM and CSM, with IRM/GRC, TPRM and Privacy preferred.
• Proven experience leading and mentoring BA teams and establishing analysis standards.
• Background supporting governance, operating model, service ownership and capability development.
• Experience with enterprise platforms through implementation, transition and continuous improvement.
• English proficiency at B2 level or higher.

Responsibilities

• Lead BA activities across multiple ServiceNow domains.
• Define and establish BA standards, methodologies and best practices.
• Facilitate workshops with business and technology stakeholders.
• Lead requirements gathering, management, prioritization and documentation.
• Support operating model design, governance processes and service ownership frameworks.
• Drive readiness, adoption and traceability from objectives to testing and post-deployment improvements.
• Mentor Business Analysts and support capability development.

Skills

ServiceNow BA

ITSM

CSM

Governance

Stakeholder mgmt

Mentoring

Backlog governance

Job description

EPAM Systems, Inc. seeks a Lead ServiceNow Business Analyst to drive business analysis excellence across enterprise ServiceNow implementations.

You will guide requirements management, governance frameworks and cross-functional collaboration between business stakeholders, platform teams and implementation partners. You will lead BA activities across ServiceNow domains, establish standards, facilitate workshops, and mentor teams while ensuring traceability from objectives through testing and