Senior ServiceNow Admin — Remote & Growth in ITOM/CMDB

Software Mind; Warszawa; Hybrid; PLN 180,000 - 320,000; Full time

Benefits offered by this job

Flexible remote cooperation

International projects

Private healthcare

Language classes

Multisport card

Job summary

Software Mind in Poland seeks a ServiceNow expert to join a project for a Dutch cloud services provider. You will help replace an aging instance with a modern out-of-the-box platform and work in a small senior team with direct client contact, fully remote.

You’ll own platform operations, access control, CMDB quality, and integrations, with room to grow into ITOM, CMDB, and CSDM work. Fluent English is required; Dutch language experience is a plus.

Qualifications

• Valid ServiceNow Certified System Administrator and Certified Data Foundations.
• Minimum 5 years of hands-on ServiceNow experience with production ownership.
• Hands-on RBAC configuration and access reviews.
• LDAP/AD synchronization and CMDB data quality knowledge.
• Experience with REST/SOAP integrations and Service Portal concepts.
• Fluent English; Dutch language is a plus for client interaction.

Responsibilities

• Own day-to-day platform operations and SLAs for ServiceNow platform.
• Lead access control design: RBAC, ACLs, user reviews.
• Manage integrations: monitor, troubleshoot, and specify design changes.
• Maintain CMDB data quality and CI relationships.
• Act as technical authority for operational changes and upgrades.
• Document undocumented configurations and ensure platform independence.
• Coordinate platform lifecycle: upgrades, patches, and environment promotions.
• Collaborate with client stakeholders and drive decision-making.

Skills

RBAC

LDAP/AD

REST/SOAP

Service Portal

English

Dutch

ITOM

Education

ServiceNow CSA

Certified Data Foundations

Tools

ServiceNow

IntegrationHub

MID Server

CMDB

LDAP

Job description

Software Mind in Poland seeks a ServiceNow expert to join a project for a Dutch cloud services provider. You will help replace an aging instance with a modern out-of-the-box platform and work in a small senior team with direct client contact, fully remote.

You’ll own platform operations, access control, CMDB quality, and integrations, with room to grow into ITOM, CMDB, and CSDM work. Fluent English is required; Dutch language experience is a plus.