Senior Service Delivery Manager

Rezolve Ai; Kraków; On-site; PLN 260,000 - 420,000; Full time

Job summary

Rezolve Ai in Kraków is seeking a senior Agile Delivery Leader with 8–10 years of enterprise IT/financial delivery experience to own end-to-end delivery and governance. You will operate in a Hybrid Agile model across multi-squad programs, driving cross-functional coordination and proactive risk mitigation.

Responsibilities include SLA/KPI reporting, Weekly Delivery Boards, and governance of STP systems and financial messaging platforms.

Qualifications

• 8–10 years of experience in Agile Delivery Leadership within enterprise IT/Financial environments.
• Hybrid Agile Operating Model (HAOM) experience across multi-squad programs.
• End-to-end delivery leadership of complex features and epics, aligning business priorities with technical feasibility.
• Strong cross-squad coordination, proactive dependency management, risk/impediment mitigation, and RAID log tracking.
• Hands-on governance, SLA/KPI reporting, and Weekly Delivery Boards.
• Technical understanding of STP systems, architectures, and financial messaging platforms.
• Expertise in driving Agile ceremonies using Jira and Confluence.
• Strong stakeholder management, IT controls compliance, and cross-functional team capability building.

Responsibilities

• Lead agile delivery across multiple squads and programs in enterprise IT/Finance.
• Coordinate dependencies, mitigate risks, and maintain RAID logs.
• Drive governance and reporting on velocity, quality, and predictability.
• Collaborate with stakeholders to align business priorities with technical feasibility.

Skills

Agile Delivery Leadership

Service Delivery Ownership

Hybrid Agile Operating Model

Cross-squad coordination

RAID log tracking

SLA/KPI reporting

Jira

Confluence

Stakeholder management

IT controls compliance

STP systems understanding

Financial messaging platforms

Epics and features governance

Quarterly Planning

Tools

Jira

Confluence

Job description

• 8-10 years of experience in Agile Delivery Leadership and Service Delivery Ownership within enterprise IT/Financial environments
• Deep practical experience working within a Hybrid Agile Operating Model (HAOM) across multi-squad tribes/programs
• End-to-end delivery leadership of complex features and epics, aligning business priorities with technical feasibility
• Strong cross-squad coordination, proactive dependency management, risk/impediment mitigation, and RAID log tracking
• Hands-on ownership of Agile governance, SLA/KPI reporting (velocity, quality, predictability metrics), and Weekly Delivery Boards
• Technical understanding of Straight-Through Processing (STP) systems, architectures, and financial messaging platforms
• Expertise in driving Agile ceremonies (Quarterly Planning, Epic Syncs, Feature Board Reviews) using tools like Jira and Confluence
• Strong internal and external stakeholder management, IT controls compliance, and cross-functional team capability building