Senior Salesforce Architect - AI-Driven Solutions

SoftServe; Poland; On-site; PLN 150,000 - 230,000; Full time

Job summary

SoftServe seeks a seasoned Salesforce Architect to lead platform strategy, governance, and enterprise integrations across Sales, Service, Experience Cloud, and custom apps. You will drive Apex/LWC customization, data architecture, and AI-enhanced delivery, mentoring diverse teams and shaping long-term architectural direction.

The role requires 8+ years Salesforce experience with 4+ years in architecture, deep expertise in MuleSoft/Platform events, and strong DevOps discipline.

Qualifications

• 8+ years of hands-on Salesforce experience with a minimum of 4 years in a Salesforce Architect capacity.
• Expert-level proficiency in Apex, LWC, Flows, SOQL/SOSL, platform events, and Salesforce platform internals.
• Proven enterprise integration experience using MuleSoft or equivalent middleware.
• Demonstrated daily use of Generative AI and Agentic AI tools in a software delivery context with measurable productivity outcomes.
• Hands-on experience with Salesforce DX, Git, CI/CD pipelines, and multi-org DevOps tooling.
• Salesforce Architect certifications: Application Architect or System Architect (required); Certified Technical Architect (CTA) preferred
• Integration Architecture Designer and Data Architecture Designer certifications strongly preferred
• Experience in regulated utility, energy, or infrastructure sectors would be advantageous
• Familiarity with Salesforce Data Cloud, Einstein Analytics, Agentforce, and Field Service Lightning is highly valued
• Hands-on experience with Windsurf, Devin, or similar Agentic AI platforms would be beneficial.

Responsibilities

• Define and govern enterprise Salesforce architecture across Sales, Service, Experience Cloud, and custom applications, ensuring scalability, security, and maintainability
• Lead advanced Salesforce customization using Apex, LWC, Flow, Platform Events, and event-driven architecture
• Establish engineering standards, design patterns, DevOps practices, CI/CD pipelines, and release management processes
• Architect and govern integrations between Salesforce and MuleSoft, SAP, Documentum, Excalibur, GIS/ESRI, and legacy systems
• Own Salesforce data architecture, migrations, data modeling, governance, quality, and integration with Enterprise Data Platform and Data Cloud
• Architect and integrate Einstein AI, Agentforce, GenAI-enabled flows, and Agentic AI tools into Salesforce solutions and delivery processes
• Drive AI-augmented SDLC practices, establishing quality standards and measuring improvements in delivery efficiency and productivity
• Ensure platform governance, security, regulatory compliance, audit readiness, and long-term platform health
• Partner with business, product, and IT stakeholders to translate complex requirements into scalable Salesforce solutions
• Provide technical leadership and mentoring across onshore and offshore teams, supporting Agile delivery, testing, and overall engineering quality

Skills

Salesforce architecture

Cross-functional leadership

Platform governance

Security & regulatory compliance

Generative AI adoption

Apex

LWC

Flows & SOQL/SOSL

MuleSoft integrations

Data modeling

CI/CD & DevOps

Multi-org DevOps tooling

Agentic AI platforms

Education

Salesforce Architect certifications: Application Architect or System Architect

Certified Technical Architect (CTA)

Integration Architecture Designer certification

Data Architecture Designer certification

Tools

MuleSoft

Salesforce DX

Git

CI/CD tooling

Windsurf / Devin (Agentic AI platforms)

Job description

SoftServe seeks a seasoned Salesforce Architect to lead platform strategy, governance, and enterprise integrations across Sales, Service, Experience Cloud, and custom apps. You will drive Apex/LWC customization, data architecture, and AI-enhanced delivery, mentoring diverse teams and shaping long-term architectural direction.

The role requires 8+ years Salesforce experience with 4+ years in architecture, deep expertise in MuleSoft/Platform events, and strong DevOps discipline.