Salesforce Architect

SoftServe; Polska; Hybrid; PLN 270,000 - 420,000; Full time

Benefits offered by this job

Flexible work model

Health coverage

Learning opportunities

Tech communities

Job summary

SoftServe seeks a seasoned Salesforce Architect to lead enterprise strategy and governance across Sales, Service, and Experience Cloud, shaping scalable Salesforce solutions and custom apps.

You will drive advanced customization, master data architecture, and secure integrations with MuleSoft and SAP, while embedding Generative AI capabilities into delivery processes and mentoring distributed engineering teams.

Qualifications

• 8+ years of hands-on Salesforce experience with a minimum of 4 years in a Salesforce Architect capacity.
• Expert-level proficiency in Apex, LWC, Flows, SOQL/SOSL, platform events, and Salesforce internals.
• Proven enterprise integration experience using MuleSoft or equivalent middleware and event-driven patterns.
• Strong data modeling, migrations, governance, and quality assurance capabilities.
• Daily use of Generative AI and Agentic AI tools in software delivery with measurable outcomes.

Responsibilities

• Define and govern enterprise Salesforce architecture across Sales, Service, Experience Cloud, and custom apps.
• Lead advanced Salesforce customization using Apex, LWC, Flow, and event-driven architecture.
• Establish engineering standards, DevOps practices, CI/CD pipelines, and release management.
• Architect and govern integrations between Salesforce and MuleSoft, SAP, Documentum, Excalibur, GIS/ESRI, and legacy systems.
• Own Salesforce data architecture, migrations, data modeling, governance, and integration with Enterprise Data Platform and Data Cloud.
• Architect and integrate Einstein AI, GenAI-enabled flows, and Agentic AI tools into Salesforce solutions.
• Drive AI-augmented SDLC quality standards and measure improvements in delivery efficiency.
• Ensure platform governance, security, regulatory compliance, and audit readiness.
• Collaborate with business, product, and IT stakeholders to translate requirements into scalable solutions.
• Provide technical leadership and mentoring across onshore and offshore teams.

Skills

Salesforce Architecture

Enterprise Integration

AI/GenAI in SDLC

Leadership & Mentoring

CI/CD & DevOps

Education

Salesforce Architect Certification

Tools

MuleSoft

Salesforce DX

Git

CI/CD tooling

Job description

We are seeking a seasoned and forward-thinking Salesforce Architect to join our Salesforce team. This role sits at the highest level of platform strategy and technical governance - spanning enterprise customization, integration architecture, data engineering, and AI-augmented delivery. The ideal candidate combines deep platform expertise with the ability to lead cross-functional teams, shape long-term architecture direction, and embed Generative AI and Agentic AI methodologies as a first-class practice in their daily engineering workflow.

Responsibilities

• Define and govern enterprise Salesforce architecture across Sales, Service, Experience Cloud, and custom applications, ensuring scalability, security, and maintainability


• Lead advanced Salesforce customization using Apex, LWC, Flow, Platform Events, and event-driven architecture


• Establish engineering standards, design patterns, DevOps practices, CI/CD pipelines, and release management processes


• Architect and govern integrations between Salesforce and MuleSoft, SAP, Documentum, Excalibur, GIS/ESRI, and legacy systems


• Own Salesforce data architecture, migrations, data modeling, governance, quality, and integration with Enterprise Data Platform and Data Cloud


• Architect and integrate Einstein AI, Agentforce, GenAI-enabled flows, and Agentic AI tools into Salesforce solutions and delivery processes


• Drive AI-augmented SDLC practices, establishing quality standards and measuring improvements in delivery efficiency and productivity


• Ensure platform governance, security, regulatory compliance, audit readiness, and long-term platform health


• Partner with business, product, and IT stakeholders to translate complex requirements into scalable Salesforce solutions


• Provide technical leadership and mentoring across onshore and offshore teams, supporting Agile delivery, testing, and overall engineering quality

Requirements

• 8+ years of hands-on Salesforce experience with a minimum of 4 years in a Salesforce Architect capacity


• Expert-level proficiency in Apex, LWC, Flows, SOQL/SOSL, platform events, and Salesforce platform internals


• Proven expertise in enterprise integration architecture using MuleSoft or equivalent middleware (REST/SOAP APIs, event-driven architecture, middleware patterns)


• Strong data engineering background including data modeling, ETL/ELT design, large-scale migrations, and data quality governance


• Demonstrated daily use of Generative AI and Agentic AI tools in a software delivery context with measurable productivity outcomes


• Hands-on experience with Salesforce DX, Git, CI/CD pipelines, and multi-org DevOps tooling


• Salesforce Architect certifications: Application Architect or System Architect (required); Certified Technical Architect (CTA) preferred


• Integration Architecture Designer and Data Architecture Designer certifications strongly preferred


• Experience in regulated utility, energy, or infrastructure sectors, including NERC compliance and audit requirements, would be advantageous


• Familiarity with Salesforce Data Cloud, Einstein Analytics, Agentforce, and Field Service Lightning is highly valued


• Hands-on experience with Windsurf, Devin, or similar Agentic AI platforms would be beneficial.


• Knowledge of Documentum, Excalibur, or other enterprise content management systems is an added advantage

SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.

About us

We are a digital engineering and technology consulting company where expertise grows alongsidepeople. For more than 30years, we have been elevating technology: helping organizations navigate complex businesschallenges by combining deepengineering knowledge with thoughtful, research-backed innovation. Our teams work across keyareas: digitalengineering, data and analytics, Сloud, and AI/ML. In each, we deliver practical, scalablesolutions rooted in realbusiness needs and measurable human impact.

You bring your perspective and ambition. We create an environment where your work meetsclarity, confidence, andpurpose.

We offer

Flexible Work Model

Work from home, from the office, or in a hybrid format that supports focus andcollaboration.

Competitive, market-based pay, benchmarked by role andlocation — plus health coverage, paid time off, wellness support, and learningopportunities.

Approachable leaders who communicate openly, keep teams close to the strategy, andsupport long-term planning.

Advanced tech communities

Stay close to AI/ML, Cloud, Quantum Computing, IoT, andRobotics communities, with projects built on modern frameworks.

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