Senior Sales Process Manager

Sonova Group; Poland; Hybrid; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Flexible hybrid working model

Job summary

Sonova Group seeks a Senior Sales Process Manager to define and standardize sales processes across EMEA & LATAM, ensuring clear roles, accountability, and scalable adoption. You will optimize performance using CRM data, develop playbooks and training, and collaborate with sales, operations, and country teams to drive improvements.

Strong experience in sales operations, CRM tools like Salesforce, and cross-functional work in international settings are essential.

Qualifications

• Proven experience in a sales role, preferably field or inside sales.
• Experience in sales operations is a strong plus.
• Proficiency in English.
• Familiarity with CRM systems (e.g., Salesforce) and process mapping tools.

Responsibilities

• Define, standardize, and elevate sales processes across markets and teams.
• Drive adoption at scale and embed processes in daily sales execution.
• Leverage data, field insights, and best practices to stay ahead.
• Monitor process execution using CRM data and KPIs for data-driven decisions.
• Create sales playbooks, training frameworks, and practical tools for teams.
• Champion continuous improvement to simplify and accelerate performance.

Skills

Sales experience

Customer-facing

Analytical thinking

Communication skills

Cross-functional collaboration

Change management

Tools

Salesforce

CRM systems

Process mapping tools

Job description

Select how often (in days) to receive an alert:

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Senior Sales Process Manager

Operating within our Wholesale Excellence team across EMEA & LATAM, as Senior Sales Process Manager you will play a key role in enabling our sales organizations to work in a clear, consistent, and effective way. You will define and shape how sales processes are designed, ensuring they support business objectives and are effectively used across countries. In return for your structured approach, strong collaboration skills, and hands‑on sales understanding, you will join a highly international and cross‑functional environment where your work directly supports sales performance and operational excellence.

More about the role:

• Define, standardize, and elevate sales processes, ensuring clarity of purpose, roles, and accountability across markets and teams
• Drive adoption at scale, ensuring processes are not only designed, but truly lived and embedded in daily sales executionContinuously
• Continuously evolve our ways of working, leveraging data, field insights, and best practices from top-performing teams to stay ahead
• Monitor and optimize process execution, leveraging CRM systems (e.g., Salesforce) to track how processes are followed, measure performance through relevant KPIs, and ensure data‑driven decision‑making
• Translate strategy into execution through compelling sales playbooks, training frameworks, and practical tools that empower teams
• Champion a culture of continuous improvement, identifying opportunities to simplify, accelerate, and strengthen sales performance

More about you:

• Proven experience as a sales representative in a customer‑facing role (e.g., field sales or inside sales); experience in sales operations is a strong plus
• Experience in the hearing aids or medical technology industry is a strong advantage
• Ability to create sales materials such as playbooks, guidelines, and training contents for sales teams
• Strong understanding of how sales processes work in practice and how they support business performance
• Highly structured and analytical, with the ability to simplify complexity into clear and usable guidance
• Excellent communication and influencing skills, with the ability to drive alignment across diverse stakeholders and countries
• Experience working in cross‑functional and international environments
• Proficiency in English and strong familiarity with CRM systems (e.g. Salesforce) and process mapping tools
• Self‑driven, proactive, and comfortable working in ambiguity and driving change without direct authority

More about what we offer

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model.

We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.