Delivery and Project Senior Specialist

Amadeus IT Group; Województwo mazowieckie; On-site; PLN 120,000 - 180,000; Full time

Job summary

Amadeus IT Group in Poland is seeking a Delivery and Project Senior Specialist to lead delivery for strategic accounts. You will act as Delivery Manager and Senior Project Manager, shaping the customer delivery portfolio and ensuring commitments are met.

You will collaborate with Success Managers, Pre-Sales, Account Managers and the extended team, drive risk and issue management, and communicate progress to C-level stakeholders with clear, structured reporting in a highly customer-facing

Qualifications

• Experience managing customer-facing projects, preferably for international or strategic accounts.
• Ability to work with senior stakeholders and manage expectations.
• Strong communication and relationship-building skills.
• Fluent English, both written and spoken.

Responsibilities

• Act as Delivery Manager and Senior Project Manager for assigned strategic accounts and projects.
• Develop and maintain the customer delivery portfolio.
• Provide proactive follow-up on delivery activities and commitments.
• Build strong relationships with customer IT and business stakeholders.
• Collaborate with Customer Success Managers, Pre-Sales, Account Managers, and the extended account team.
• Drive customer feedback surveys and use feedback to improve delivery quality.

Skills

Stakeholder management

Project management

Customer-facing

Communication

English fluency

Autonomy

Job description

Job Title
Delivery and Project Senior Specialist
Summary of the role

Managing a Portfolio of Customers

• Act as Delivery Manager and Senior Project Manager for assigned strategic accounts and projects.
• Develop and maintain the customer delivery portfolio.
• Provide proactive follow-up on delivery activities and customer commitments.
• Build strong relationships with customer IT and business stakeholders.
• Collaborate with Customer Success Managers, Pre-Sales, Account Managers, and the extended account team.
• Drive Customer Feedback Surveys and use feedback to improve delivery quality.

Project management

• Manage projects within the Project Team portfolio
• Ensure delivery within agreed scope, quality, and budget
• Manage internal and external stakeholders, including expectations and commitments
• Operate in a highly customer-facing environment, requiring strong communication and influencing skills
• Rigorous in term of reporting and comfortable managing C level stakeholders in Steerco.

Pre-Sales

• Support the pre-sales process by providing delivery expertise.
• Involve delivery domain experts when needed.
• Highlight delivery risks, validate timelines, and confirm expert resource availability.
• Act as a functional and technical entry point for Amadeus products and solutions within the delivery catalogue.

Resource Management

• Ensure the assignment of expert resources from delivery domains, in coordination with Delivery Domain heads.
• Ensure clear commitment between Segment, customers, and delivery resources on scope, timelines, and budget.
• Proactively manage the request pipeline and support business prioritization for assigned customers.

Delivery Activities Accountability

• Coordinate all delivery activities within the assigned customer scope.
• Ensure delivered solutions match the contract and that customers understand the full capability of the solution.
• Manage risks, issues, and changes during delivery activities.
• Act as the first escalation point for delivery issues, internally and with the customer.

Reporting

• Communicate delivery status to customers and internal stakeholders with the right level of regularity.
• Follow up on delivery dates and ensure adherence to agreed plans.
• Create and maintain dashboards per customer and project, including deliverables, risks, and issues.
• Provide regular executive summaries on risks and issues requiring management attention.

Support Service Portfolio Definition and Improvement

• Ensure services offered to customers are aligned with the defined service portfolio.
• Support Delivery Domains to improve service quality based on customer feedback, prerequisites, and time-to-market expectations

About ideal candidate:

• Have solid experience managing customer-facing projects, preferably for international or strategic accounts.
• Are confident working with senior stakeholders, both internally and on the customer side.
• Know how to effectively manage stakeholder expectations and build long-term, trust-based customer relationships.
• Are comfortable taking ownership of projects, monitoring delivery and ensuring clear and structured reporting.
• Can successfully influence without formal authority and bring different stakeholders together around common objectives.
• Have strong communication, relationship-building and interpersonal skills.
• Feel comfortable navigating complex or sensitive customer situations and balancing different priorities.
• Are proactive, structured and able to work with a high level of autonomy.
• Are fluent in English, both written and spoken.

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, andas a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.